Patron Services & Information Specialist

New York Public Library; New York (NY); On-site; USD 50,000 - 56,000; Full time

Job summary

The New York Public Library (NYPL) is seeking a Library Information Assistant for the Yorkville Library. This full-time role provides circulation and reference services, assists patrons, and supports outreach and programming to engage the community.

Requirements include a Bachelor's degree and strong customer service, communication, and computer skills. The position emphasizes helping patrons explore resources and participate in library programs.

Qualifications

• Bachelor’s degree required, preferably with a strong, well-rounded liberal arts background.
• Public service experience with diverse patrons.
• Strong communication, both oral and written.
• Ability to work as part of a team; interest in literature.
• Strong organization and planning; multitasking capable.
• Solid computer skills: MS Word, Excel, PowerPoint, Google apps, PCs/Macs, e-readers.
• Knowledge of online searching and reference resources.

Responsibilities

• Provides circulation/reference service and instruction to patrons of all ages.
• Answers questions in person, by phone, and electronically.
• Performs community outreach to promote library services.
• Assists in planning and delivering library programs for various age groups.
• Instructs patrons on internet use and library technologies.
• Manages fines/fees, collection development/weeding, and reserves.

Skills

Public service

Interpersonal skills

Teamwork

Reading culture

Organization

Computer skills

Information resources

Education

Bachelor's degree

Tools

MS Word

Excel

PowerPoint

Google Apps

PCs

Macs

e-reader devices

Job description

The New York Public Library (NYPL) is seeking a Library Information Assistant for the Yorkville Library. This full-time role provides circulation and reference services, assists patrons, and supports outreach and programming to engage the community.

Requirements include a Bachelor's degree and strong customer service, communication, and computer skills. The position emphasizes helping patrons explore resources and participate in library programs.