Patron Services & Circulation Clerk

City of Springfield; Springfield (MA); On-site; USD 30,000 - 36,000; Full time

Job summary

City of Springfield Borrower's Services is seeking a Library Clerk to perform clerical tasks and provide friendly customer service to patrons. You will work under the Branch Manager and Central Library Manager of Borrower's Services, with no supervision over others.

Responsibilities include circulation, deliveries, holds, statistics, and processing periodicals, while ensuring accurate records and cash handling. Night and weekend availability is required.

Qualifications

• High school diploma or equivalent.
• Ability to interact successfully with staff and the public.
• Ability to understand and follow oral and written instructions.
• Knowledge of public library policy, services, practices, plans and problems.
• Ability to work nights and weekends.

Responsibilities

• Check library materials in and out; empties book drop, answers directional questions and registers borrowers.
• Packs and unpacks delivery shipment.
• Handles paging slips by retrieving items to be sent to another library.
• Orders supplies for library as instructed.
• Processes overdue items, billing, handles cash through collections and special notices
• Resolves patron concerns regarding claims returns, damaged items, etc.
• Manage patron holds and patron records
• Prepares monthly statistics
• Records and processes periodicals and pulls the old ones for deletion
• Removes items from the hold shelf and returns same to other libraries
• Prepares a weekly cash summary for delivery to the Central Library
• Ability to work nights and weekends
• Performs other related duties as assigned.

Skills

Interpersonal skills

Follow instructions

Public library knowledge

Evening/weekend availability

Education

High school diploma or equivalent

Job description

City of Springfield Borrower's Services is seeking a Library Clerk to perform clerical tasks and provide friendly customer service to patrons. You will work under the Branch Manager and Central Library Manager of Borrower's Services, with no supervision over others.

Responsibilities include circulation, deliveries, holds, statistics, and processing periodicals, while ensuring accurate records and cash handling. Night and weekend availability is required.