Library Services Specialist — Patron Experience

City of Springfield, MA; Springfield (MA); On-site; USD 32,000 - 42,000; Part time

Job summary

The City of Springfield, MA is seeking a Library Clerk to perform clerical tasks and provide friendly customer service to patrons. Under the Branch Manager and Central Library Manager, you will handle checkout, returns, holds, and daily library operations.

Responsibilities include processing overdue items, cash handling, preparing monthly statistics, and assisting with supplies, holds, and interlibrary outreach. High school diploma required; evening and weekend shifts may be required.

Qualifications

• Experience in customer service preferred.
• Ability to follow written and oral instructions.
• Knowledge of library policies is a plus.

Responsibilities

• Check library materials in and out, register borrowers.
• Empty book drop and answer directional questions.
• Pack and unpack delivery shipments.
• Handle paging slips and retrieve items for sending to other libraries.
• Order supplies as instructed.
• Process overdue items, billing, and cash collections.
• Resolve patron concerns regarding claims/returns.
• Manage patron holds and patron records.
• Prepare monthly statistics.
• Record and process periodicals and retire old ones.
• Remove items from holds and return to other libraries.
• Prepare weekly cash summary for Central Library.
• Ability to work nights and weekends.
• Perform other related duties as assigned.

Skills

Customer service

Cash handling

Record keeping

Communication

Evening hours

Education

High school diploma or equivalent

Job description

The City of Springfield, MA is seeking a Library Clerk to perform clerical tasks and provide friendly customer service to patrons. Under the Branch Manager and Central Library Manager, you will handle checkout, returns, holds, and daily library operations.

Responsibilities include processing overdue items, cash handling, preparing monthly statistics, and assisting with supplies, holds, and interlibrary outreach. High school diploma required; evening and weekend shifts may be required.