Patron Experience & Tickets Assistant

Playbill, Inc.; New York, Northern (NY, KY); Hybrid; USD 41,000 - 50,000; Full time

Job summary

Chamber Music Society of Lincoln Center (CMS) in New York, NY is seeking an Audience Services Assistant to be a primary contact for audiences and to support ticketing operations, subscriptions, and donor engagement. This in-office role reports to the Associate Director, Marketing & Audience Services and requires availability for concerts, including nights and weekends.

The position emphasizes delivering exceptional customer service, maintaining data integrity in the CRM, and assisting audience

Qualifications

• 1–2 years of arts administration, customer service, hospitality, or other relevant work experience
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills

Responsibilities

• Serve as a primary customer-facing team member, fulfilling ticket orders across channels and providing excellent service
• Deliver exceptional customer service by resolving ticket issues and ensuring a positive guest experience
• Maintain understanding of CMS performances, artists, venues, and subscriptions to assist guests
• Ensure data integrity in the ticketing/CRM system and maintain records for the department

Skills

Customer service

Communication

Organization

Computer skills

Multitasking

Teamwork

Adaptability

Tools

Tessitura CRM

Job description

Chamber Music Society of Lincoln Center (CMS) in New York, NY is seeking an Audience Services Assistant to be a primary contact for audiences and to support ticketing operations, subscriptions, and donor engagement. This in-office role reports to the Associate Director, Marketing & Audience Services and requires availability for concerts, including nights and weekends.

The position emphasizes delivering exceptional customer service, maintaining data integrity in the CRM, and assisting audience