Patron Experience Specialist - Library Services

Alsip-Merrionette Park Public Library District; La Grange (IL); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Accrued vacation and sick time for all

Inclusive and welcoming work culture

Continuing education opportunities

Job summary

The Alsip-Merrionette Park Public Library District is seeking a Public Services Associate to act as the first point of contact for patrons in the Youth services area, with cross-training to Teen and Adult Services. The role emphasizes welcoming service in person, virtually, or by phone, and supports daily desk coverage and core library tasks.

You will assist patrons, guide use of library resources, and help resolve basic technology issues while contributing to a supportive, learning-centered

Qualifications

• Patron service experience in public settings.
• Ability to assist with informational and educational needs.

Responsibilities

• Assist patrons with informational, entertainment and educational needs while providing excellent patron service.
• Respond to patron requests using available resources, including referrals to other agencies or departments where appropriate.
• Guide patrons in the use of library resources, including resolution of technology issues related to library equipment.
• Standardized scheduling for easy life planning
• Gain valuable job experience and a deeper understanding of public library work
• Supportive, learning-centered organization

Skills

Patron service

Technology support

Communication

Teamwork

Job description

The Alsip-Merrionette Park Public Library District is seeking a Public Services Associate to act as the first point of contact for patrons in the Youth services area, with cross-training to Teen and Adult Services. The role emphasizes welcoming service in person, virtually, or by phone, and supports daily desk coverage and core library tasks.

You will assist patrons, guide use of library resources, and help resolve basic technology issues while contributing to a supportive, learning-centered