Library Customer Experience Associate

Alsip-Merrionette Park Public Library District; Naperville (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Annual Vacation Accrual: 2 weeks per year

Holidays: 7 days per year

Illinois Municipal Retirement Fund (Pension Plan)

Job summary

The Alsip-Merrionette Park Public Library District is looking for a Customer Services Assistant to help patrons at the public desk. This role involves assisting with Library services, resolving issues, and managing Library materials.

Ideal candidates will have strong communication skills and a commitment to excellent customer service. Responsibilities also include conducting outreach events and ensuring a welcoming environment for all visitors.

Qualifications

• Demonstrates strong written and verbal communication skills.
• Provides exceptional customer service to vendors and staff.
• Keeps current with relevant technology and software.

Responsibilities

• Assists customers at the public desk with Library services.
• Responds to customer inquiries and resolves issues.
• Facilitates communication regarding building issues.

Skills

Customer service

Communication

Problem-solving

Technical skills

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

Job description

The Alsip-Merrionette Park Public Library District is looking for a Customer Services Assistant to help patrons at the public desk. This role involves assisting with Library services, resolving issues, and managing Library materials.

Ideal candidates will have strong communication skills and a commitment to excellent customer service. Responsibilities also include conducting outreach events and ensuring a welcoming environment for all visitors.