Patron Experience Navigator

University of Southern California; Arcadia (CA); On-site; USD 45,000 - 77,000; Full time

Job summary

University of Southern California Arcadia Hospital Foundation seeks a dedicated Liaison to provide high-touch patron support during hospital encounters, coordinating with clinical teams and donor relations. You will assist families with logistics, ensure smooth intake and scheduling, and maintain accurate documentation according to Foundation protocols.

The role requires on-call coverage, strong communication, discretion with PHI and donor data, and a Bachelor’s degree in a related field.

Qualifications

• Strong interpersonal and communication skills in sensitive settings.
• Detail-oriented with sound judgment and follow-through.
• Ability to build trusting relationships with patrons, families, and staff.

Responsibilities

• Meet patrons during hospital encounters to provide support and information.
• Assist with non-clinical needs and navigation of hospital processes.
• Coordinate with departments to facilitate patron appointments and relations.
• Document patron interactions in Foundation protocols.

Skills

Interpersonal skills

Communication

Organizational skills

Multitasking

Discretion with PHI

Education

Bachelor’s Degree (Healthcare admin / communications / nursing / social work / hospitality)

Job description

University of Southern California Arcadia Hospital Foundation seeks a dedicated Liaison to provide high-touch patron support during hospital encounters, coordinating with clinical teams and donor relations. You will assist families with logistics, ensure smooth intake and scheduling, and maintain accurate documentation according to Foundation protocols.

The role requires on-call coverage, strong communication, discretion with PHI and donor data, and a Bachelor’s degree in a related field.