Patron & Event Services Assistant

Georgia Institute of Technology; Atlanta (GA); On-site; USD 22,000 - 29,000; Part time

Job summary

Georgia Tech invites applications for the Patron & Event Services Assistant in Atlanta. This part-time role supports lobby operations when the coordinator is away, supervising ushers and staff, and ensuring smooth venue experiences for patrons and guests at the Ferst Center and related events.

Responsibilities include coordinating security, hospitality, and front-of-house logistics; assisting with concessions, merchandise, and box office as needed; and training volunteers to deliver excellent

Qualifications

• High school diploma or equivalent required.
• 1–2 years of related event/venue experience.
• Ability to stand for long periods and lift up to 50 pounds.

Responsibilities

• Supervise ushers and volunteers to manage event venue operations.
• Coordinate security, hospitality, custodial services for events.
• Assist with front-of-house logistics for Office of the Arts events.
• Implement house management procedures for safe patron experiences.
• Set up and restore lobby equipment per event needs.
• Assist with concessions and merchandise sales.
• Support box office as needed.
• Assist with staff and volunteer usher training.
• Perform other duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Education

High School Diploma, GED or Vocational Diploma

Tools

Event software

Office software

Job description

Job Title: Patron & Event Services Assistant
Location: Atlanta, Georgia
Regular/Temporary: Regular
Full/Part Time: Part-Time
Job ID: 305648

About Us

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our strategic plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Job Summary

Serve as the primary point of contact for patron and lobby operations when the Patron & Event Services Coordinator is not present. This position will interact on a regular basis with: Patrons, students, faculty, and staff. This position typically will advise and counsel: Venue rental clients and patrons. This position will supervise: Staff and student ushers.

Responsibilities

• Job Duty 1 - Supervise staff ushers, student assistants, and volunteers in order to facilitate all public aspects of the event including the opening of event space, safe passage of attendees, the conduct and experience of the attendees, and the secure closing of the space at the conclusion of the event.
• Job Duty 2 - Coordinate security, event services, hospitality, and custodial for performances, meetings, conferences, and other events at the Ferst Center or hosted by the Office of the Arts.
• Job Duty 3 - Assist in the coordination of front of the house logistics for Office of the Arts events and events held in the Ferst Center as assigned by the Patron & Event Services Coordinator.
• Job Duty 4 - Carry out house management procedures and policies at events to ensure the efficient and safe process of patrons attending events.
• Job Duty 5 - Ensure lobby equipment is set up per event requirements and restored following each event.
• Job Duty 6 - Assist in the coordination of, facilitate sales for concessions, and merchandise at events.
• Job Duty 7 - Assist the box office as needed and as requested by the Box Office Coordinator.
• Job Duty 8 - Assist with the training of staff, student, and volunteer ushers.
• Job Duty 9 - Perform other duties as assigned

Required Qualifications

Educational Requirements

High School Diploma, GED Certificate or Vocational School Diploma

Other Required Qualifications

This job will require standing for long periods and handling of average weight objects up to 50 pounds.

Required Experience

One to two years of job related experience

Preferred Qualifications

Additional Preferred Qualifications

Preferred skills include familiarity with event related software, ability to communicate and interact within multicultural groups, familiarity with fire code for public venues, and training in basic first aid and AED defibrillator use.

Preferred Educational Qualifications

Technical Diploma, Associate's Degree or two years college course work

Knowledge, Skills, & Abilities

SKILLS

This job requires skills in office related computer systems and applications; excellent written, verbal, and interpersonal skills; excellent customer service skills.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, and services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG) and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Job Grade: A4

Pay Range Starting At: $16.00/hr up to $21.26/hr

Background Check

A successful candidate must be able to pass a background check. Please visit https://usg.policystat.com/policy/19298143/latest/