Patrol Security - Culver City

Customized Guard Services; Culver City (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Customized Guard Services is seeking a friendly Lobby Ambassador to welcome tenants, guests and visitors entering a modern high-rise in Culver City.

You will create a warm first impression, assist with directions and amenities, and help enforce building safety procedures.

Duties include monitoring access, verifying IDs, logging visitors, and coordinating with security and maintenance to keep the lobby safe, clean and efficient.

Qualifications

• Customer service experience preferred.
• Strong communication and interpersonal skills.
• Professional appearance and demeanor.

Responsibilities

• Greet tenants, guests and visitors upon arrival.
• Provide directions and information about amenities and services.
• Address inquiries promptly and courteously.
• Monitor and control access; verify IDs; issue visitor passes.
• Maintain a visitor log and manage check-ins/outs.
• Collaborate with security personnel to ensure safety.
• Respond to emergencies and assist as needed.
• Liaise between management, security and tenants.
• Relay updates to tenants and guests as required.
• Keep the lobby clean and well-maintained; coordinate with maintenance.

Job description

The Lobby Ambassador serves as the first point of contact for tenants, guests, and visitors entering the commercial high-rise building. This role involves providing a welcoming atmosphere, ensuring the security and safety of the premises, and delivering exceptional customer service.

Key Responsibilities:

Greeting and Assistance:

• Warmly greet tenants, guests, and visitors upon arrival.
• Provide directions, information, and assistance regarding building amenities, services, and surrounding areas.
• Address and resolve inquiries and concerns promptly and courteously.

Access Control:

• Monitor and control access to the building, ensuring that only authorized individuals enter.
• Verify identification and issue visitor passes as necessary.
• Maintain a visitor log and manage guest check-ins and check-outs.

Security and Safety:

• Conduct regular surveillance of the lobby area and report any suspicious activities or security breaches.
• Collaborate with security personnel to ensure the safety of the building and its occupants.
• Respond promptly to emergencies, such as fire alarms, medical incidents, or evacuations, and assist as needed.

Communication:

• Serve as a liaison between building management, security, and tenants.
• Communicate effectively with other team members and departments to ensure smooth operations.
• Relay important information or updates to tenants and guests as required.

Lobby Maintenance:

• Ensure the lobby area is clean, tidy, and well-maintained at all times.
• Coordinate with maintenance and cleaning staff to address any issues or concerns.
• Report any maintenance needs or safety hazards to the appropriate personnel.