Patrol Officer I

VILLANOVA UNIVERSITY; Rosemont (PA); On-site; USD 42,000 - 54,000; Full time

Job summary

Villanova University is seeking a Patrol Officer I to help maintain safety and security across campus. You will staff fixed posts, monitor access, respond to routine calls, and prepare clear written reports of activities. This is a full-time, 12-month staff position located in Villanova, PA.

This role requires a customer-service approach, strong communication, and the ability to de-escalate situations. Training is provided; eligibility to obtain CPR/First Aid certification is supported.

Qualifications

• High School Diploma or equivalent.
• CPR and First Aid certification ability.
• Customer service oriented.
• Courteous manner with customers; de-escalation.
• Ability to follow written instructions.
• Ability to prepare written activity reports.
• Strong verbal and interpersonal communication.

Responsibilities

• Staff fixed posts on campus, controlling access per protocols.
• Provide escorts for students, faculty, and staff; transport assistance as needed.
• Assist in emergency evacuation of buildings or areas.
• Prepare written reports of work performed.
• Alert supervisors to traffic hazards or violations.
• Staff special events (e.g., athletic competitions, homecoming, commencements).
• Attend trainings and departmental meetings; contribute to quality improvement.
• Perform additional duties and special projects as assigned.

Skills

Customer service

Verbal communication

Interpersonal skills

Written reports

De-escalation

Safety awareness

Education

High School Diploma or equivalent

Job description

Patrol Officer I

Posting Details

Posting Number: 20260089S Position Title: Patrol Officer I Position Type: Staff Location: Villanova, PA Recruitment Type: Internal/External Applicants Work Schedule: full-time/12-months Avg Hours Week Department: 502-Public Safety Department Position Summary: Why work at Villanova?

• Join a mission-driven organization. Since Villanova University’s founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others.
• Villanova has been included among the nation’s best colleges and universities. VU’s inclusion again in U.S. News & World Report’s 2025 “Best Colleges” rankings is another indication of the University’s continued prominence and forward momentum.
• Villanova’s most precious asset is our people. As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and more .

Under general supervision; the Patrol Officer I maintains safety, enforces university rules and regulations, and protects life and property within the University community. Primarily responsible for staffing fixed posts, following established operating procedures to control access to restricted areas on campus. Occasionally conducts patrols of the campus on foot, vehicle, or bicycle, responding to general calls for service and preparing written reports of activities. Locks and unlocks buildings based on a pre-determined schedule or when dispatched to do so. Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University's mission and values.

Duties and Responsibilities

• Staffs any number of fixed posts on campus, controlling access to campus based on established protocols. Greets visitors, students, and employees in a friendly professional manner.
• Respond to routine calls for service. Provide escorts for students, faculty, and staff as requested; provide transportation as needed; assist ill or injured persons as needed. Assists in the emergency evacuation of buildings or areas.
• Prepare written reports of work performed.
• Alerts supervisors to traffic hazards or violations that could result in a vehicle being towed and/or booted.
• Staffs special event assignments, including athletic competitions, homecoming and commencement.
• Regularly attends training and participates in departmental meetings. Assumes an active role in University and departmental quality improvement efforts.
• Perform additional duties and assist with special projects as assigned.

Minimum Qualifications

• High School Diploma or equivalent required.
• Must have the ability to become certified in CPR and First Aid.
• Demonstrated ability to be customer service oriented
• Must have professionally interacted with customers, guests and/or fellow employees of individuals in a courteous manner and to de-escalate situations before they become unsafe
• Understanding of written instructions.
• Ability to prepare written reports of activities.
• Strong verbal and interpersonal communication