Patio Host

Universal Studios Hollywood; West Hollywood (CA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Complimentary admission to Universal-

Discounts on food and merchandise

Special events for employees

Wellness programs

Job summary

Universal Studios Hollywood is seeking a Patio Host to maintain the cleanliness and organization of our patio areas across the park. You will interact with guests of all ages in a fast-paced, guest-facing role, ensuring spaces remain welcoming and enjoyable throughout their visit.

Responsibilities include opening and closing patio areas, stocking supplies, and promoting extraordinary guest service while adhering to safety policies. This role offers growth opportunities and park benefits.

Qualifications

• Must be able to interact with guests of all ages in a fast-paced environment.
• Ability to maintain cleanliness and organization in outdoor patio areas.
• Strong interpersonal skills and teamwork to support park operations.

Responsibilities

• Prepare patio areas and restaurants for opening; stock and wipe down surfaces and condiment stands.
• Sweep, mop, and sanitize assigned patio area and restaurant work station.
• Collect and redistribute food trays; assist with restroom cleanliness as needed.
• Close restaurant areas: put away condiments and wipe down surfaces; ensure trays are stocked.

Skills

Guest service

Communication

Teamwork

Job description

As a theme park built around a working movie studio, we’re all about lights, camera, action. Working with us means thriving in a fast-paced environment as we work as a team to create a seamless experience for our guests. From Attractions, to Parking, to Wardrobe, to Park Services, and more, here you can be part of a team that helps make memorable moments for our guests each and every day. Join us for a once in a lifetime opportunity. Play a key role in delivering exceptional guest experiences as a Patio Host, where you’ll maintain the cleanliness and organization of our theme park’s patio areas. In this fast-paced, guest-facing position, you’ll interact with guests of all ages, ensuring these spaces remain welcoming and enjoyable throughout their visit. By maintaining high standards of cleanliness and collaborating with team members, you’ll contribute to a positive environment that enhances the overall park experience and creates memorable moments for our guests.

Benefits

• Complimentary admission to Universal Studios Hollywood and all Universal Theme parks
• Earn complimentary tickets for your friends and family
• Discounts on food and merchandise
• Special events for employees (preview nights for new attractions/events)
• Building lifelong friendships
• Resume building workshops
• Growth opportunities
• Wellness programs

Responsibilities

• Pick up sweeper kit, towels, spray bottle, and necessary tools. Prepare restaurants and restaurant areas for opening. Keep condiment stands clean and stocked with necessary items such as napkins, ketchup, mustard, etc. Wipe down chairs, tables, counter tops, trays, and other surface areas. Sweep the area. Ensure trays stocked in the appropriate venue tray location.
• Sweep and mop assigned patio area and restaurant work station.
• Collect, clean, sanitize, and redistribute food trays to the proper tray location.
• Assist with cleanliness of the restrooms as needed.
• Prepare restaurants and restaurant areas for closing. Put away condiments. Wipe down chairs, tables, counter tops, trays, and other surface areas. Sweep the area. Ensure trays stocked in the appropriate venue tray location.
• Operate tray washing machine while adhering to standard operating procedures
• Maintains the restaurant quality standards by thoroughly performing all cleaning duties listed above
• Promote and provide extraordinary guest service for both internal and external guests; answer questions and offer information in a courteous manner. Seek to provide assistance to guests, where appropriate.
• Understand and demonstrate the proper use of safety practices and ensure department standards are maintained and safety policies for the Park upheld.
• Monitor and maintain a safe and secure environment for both team members and guests of all ages, following all company guidelines and protocols.
• Identify, de-escalate, and resolve conflicts or disturbances professionally and effectively to maintain a positive atmosphere.
• Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions.
• Maintain a high level of trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues of all ages.
• Perform other duties as assigned

Job Demands

• Must be able to walk or stand for extended periods of time
• Must regularly lift and/or move up to 25lbs, frequently lift and/or move up to 25 lbs with assistance
• The noise level is generally moderate to high
• Team Members are subject to a variety of weather conditions, including but not limited to: heat, sun exposure, cold, and inclement weather. Depending on the assigned location, work can be almost exclusively outdoors

Schedule

• Must be available to work at least 4 days per week throughout the peak seasons to include a rotation of mornings, evenings, weekends, and holidays

Pay

• $19 per hour (After 1,000 hours worked, pay increases to $23/hr)

Additional Information

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles’ Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [e-mail]