Patient & Visitor Experience Specialist

Henry Mayo Newhall Hospital; Santa Clarita (CA); On-site; USD 32,000 - 38,000; Full time

Job summary

Henry Mayo Newhall Hospital in Valencia, CA is seeking a Visitor Services Representative to warmly welcome patients and visitors to the Emergency department and other hospital areas after hours. You will rely on outstanding customer service, calm communication, and the ability to de-escalate in stressful moments to ensure a positive patient experience.

High school diploma required; certification in Assaultive Behavior within one year.

Qualifications

• High school diploma or GED required.
• Certification in Management of Assaultive Behavior within 1 year of hire.

Responsibilities

• Greet and assist patients and visitors in the Emergency department and after-hours areas.
• Provide excellent customer service and clear communication.
• Maintain patient confidentiality and follow HIPAA requirements.
• De-escalate conflicts and remain calm in stressful situations.
• Follow hospital policies and visitor management procedures.

Skills

Customer service

Verbal communication

Calm under pressure

De-escalation

Multitasking

Policy compliance

HIPAA confidentiality

Education

HS diploma or GED

Tools

None

Job description

Henry Mayo Newhall Hospital in Valencia, CA is seeking a Visitor Services Representative to warmly welcome patients and visitors to the Emergency department and other hospital areas after hours. You will rely on outstanding customer service, calm communication, and the ability to de-escalate in stressful moments to ensure a positive patient experience.

High school diploma required; certification in Assaultive Behavior within one year.