Visitor Services Rep

Henry Mayo Newhall Hospital; Santa Clarita (CA); On-site; USD 32,000 - 38,000; Full time

Job summary

Henry Mayo Newhall Hospital in Valencia, CA is seeking a Visitor Services Representative to warmly welcome patients and visitors to the Emergency department and other hospital areas after hours. You will rely on outstanding customer service, calm communication, and the ability to de-escalate in stressful moments to ensure a positive patient experience.

High school diploma required; certification in Assaultive Behavior within one year.

Qualifications

• High school diploma or GED required.
• Certification in Management of Assaultive Behavior within 1 year of hire.

Responsibilities

• Greet and assist patients and visitors in the Emergency department and after-hours areas.
• Provide excellent customer service and clear communication.
• Maintain patient confidentiality and follow HIPAA requirements.
• De-escalate conflicts and remain calm in stressful situations.
• Follow hospital policies and visitor management procedures.

Skills

Customer service

Verbal communication

Calm under pressure

De-escalation

Multitasking

Policy compliance

HIPAA confidentiality

Education

HS diploma or GED

Tools

None

Job description

Job Brief

1 Opening

Pay Range: VISITOR SERVICES REP -$23.00 to $27.41

Your Work Here Matters. Your Career Here Thrives.

Imagine coming to work every day knowing that what you do genuinely changes lives. At Henry Mayo Newhall Hospital, that's not just a tagline — it's the reality for every member of our team.

We're not just a hospital. We're the heartbeat of the Santa Clarita Valley — a 357-bed, not-for-profit Level II Trauma Center that has been a trusted pillar of this community since 1975. And we're looking for passionate, driven professionals who want to be part of something bigger than themselves.

Where Clinical Excellence Meets Cutting-Edge Care

Here, you'll work alongside an award-winning team delivering some of the most advanced medical services in the region, including:

• Comprehensive heart and vascular care
• Advanced stroke treatment
• Cancer care in partnership with Keck Medicine of USC
• Women's imaging and breast health services
• Emergency and trauma care
• Cardiac rehabilitation and wellness programs

As a key part of Los Angeles County's STEMI receiving network, we provide lifesaving cardiac intervention through our state-of-the-art Roberta G. Veloz Cardiac Cath Lab. We continuously invest in the latest technology and innovation — which means you'll always be working at the forefront of modern medicine.

A Culture You’ll Be Proud to Be Part Of

Our vision — To Be the Most Patient-Centric Hospital Anywhere — drives everything we do. But it's our people who make that vision a reality. Physicians, nurses, staff, and volunteers come together here in a culture rooted in compassion, collaboration, and excellence.

When you join Henry Mayo, you’re not just accepting a job offer. You're joining a family that genuinely cares — about our patients, our community, and you.

Located in Beautiful Valencia, California

Nestled in the vibrant Santa Clarita Valley, you'll enjoy an exceptional quality of life both inside and outside of work — with top-rated schools, scenic surroundings, and a welcoming community that generations of families proudly call home.

Ready to make your mark? Join the team that’s been setting the standard for compassionate, innovative healthcare for nearly 50 years. Your next great chapter starts here.

Job Summary

The Visitor Services Representative is responsible for welcoming and assisting patients and visitors who come to the Emergency department and visitors entering the rest of the hospital after hours.

What You’ll Bring To The Team

• Service oriented behaviors required
• Excellent customer service and interpersonal skills.
• Strong verbal communication and active listening skills.
• Ability to remain calm and professional in stressful or emotional situations.
• Ability to de-escalate conflict and exercise sound judgment.
• Ability to multitask, prioritize work, and maintain attention to detail.
• Ability to follow hospital policies, visitor management procedures, and infection prevention protocols.
• Ability to maintain patient confidentiality in accordance with HIPAA requirements

Licensure And Certification

• Management of Assaultive Behavior certification within one (1) year of hire

Education

• High school graduate of GED equivalent

Experience

• Management of Assaultive Behavior certification within one (1) year of hire
• Service recovery skills preferred
• Experience working in a fast-paced environment with the ability to prioritize multiple tasks and respond to changing priorities