Patient & Visitor Concierge - Hospital

Atrium Health Navicent; Macon (GA); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Educational assistance

Retirement plan

Job summary

Atrium Health Navicent in Macon, GA is seeking a Customer Service/Guest Services role at 0.9 FTE to greet patients, direct them to services, and support families in the waiting area. The position is full-time, 36 hours per week, with shifts from 7a to 7p.

The role emphasizes patient-centered service, accuracy in listings, and professional communication. Requirements include a high school diploma or GED, with prior customer service experience preferred.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred but not required.
• None.

Responsibilities

• Welcoming patients and families and orienting them to hospital services.
• Maintain patient listings and assist with information in the waiting area.
• Answer and route calls; provide information and assist staff with customer service.
• Ensure HIPAA privacy and protect patient information.
• Monitor waiting areas for safety and adherence to guidelines.

Skills

Customer service

Education

High School or GED Diploma

Job description

Atrium Health Navicent in Macon, GA is seeking a Customer Service/Guest Services role at 0.9 FTE to greet patients, direct them to services, and support families in the waiting area. The position is full-time, 36 hours per week, with shifts from 7a to 7p.

The role emphasizes patient-centered service, accuracy in listings, and professional communication. Requirements include a high school diploma or GED, with prior customer service experience preferred.