Patient Visit Specialist - Neurology

Trinity Health Mid-Atlantic; Ann Arbor (MI); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Supportive, team-oriented workplace

Job summary

Trinity Health IHA Medical Group is seeking a Patient Visit Specialist to deliver outstanding service to every patient. You will support patient visits, guide patients to destinations, and ensure smooth coordination of care with providers.

The role emphasizes front-desk duties, insurance verification, appointment scheduling, and a focus on warm hand-offs to staff. This is a full-time, on-site position in Michigan with a team-oriented culture.

Qualifications

• High School Diploma or GED required; coursework in insurance/billing or medical practice education preferred.

Responsibilities

• Acts as a point of contact for providers and staff with patient scheduling questions or concerns.
• Supports the patient visit through personalized attention to contact, referrals, check-in, check-out, and follow-up.
• Obtains insurance verification and secures authorization required for services provided.
• Schedule, confirm, and reschedule office appointments.
• Collect payments and support accurate billing processes.
• Schedules research patient per research protocol.
• Maintain patient records and support day-to-day office operations.

Education

High School Diploma or GED

Job description

Employment Type: Full time Shift: Day Shift Description: Patient Visit Specialist Deliver Outstanding Service to Every Patient!

Trinity Health IHA Medical Group is looking for a customer-focused Patient Visit Specialist to join our team. In this role, you will provide a high level of support and customer service for all patients and guests of the practice or program. Assure that patients who are unfamiliar with the program are personally guided to their destination and provided a "warm hand-off" to the staff. Works directly with the providers to assure proper coordination of care for each patient.

What You'll Do

• Acts as a point of contact for providers and staff with any patient scheduling questions or concerns.
• Supports the patient visit through personalized attention to contact, referrals, check-in, check-out, and/or follow-up.
• Obtains insurance verification and secures authorization required for services provided.
• Schedule, confirm, and reschedule office appointments.
• Collect payments and support accurate billing processes.
• Schedules research patient per research protocol.
• Maintain patient records and support day-to-day office operations.

General Requirements

• EDUCATION: High School Diploma or GED. Coursework in insurance/billing, medical practice education or seminars are all preferred.
• CREDENTIALS/LICENSURE: None
• MINIMUM EXPERIENCE: 2 years of experience in a medical or physician office or comparable healthcare environment.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team-oriented workplace culture.
• Meaningful work helping patients access the care they need.

A mission-driven organization serving communities across Southeast Michigan. At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and providing exceptional customer service, we'd love to hear from you. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.