Patient Visit Specialist - Neurology

trinityhealth; Ann Arbor (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Trinity Health IHA Medical Group in Ann Arbor, MI, is seeking a Patient Visit Specialist who delivers high-level customer service to patients and guests. You will guide patients, coordinate referrals, check-in/check-out, and support care coordination with providers.

The role requires 2 years in a medical office, a High School Diploma or GED, and the ability to verify insurance, schedule appointments, collect payments, and maintain records.

Qualifications

• Minimum 2 years of experience in a medical or physician office.
• Preference for coursework in insurance, billing, or medical practice.
• Strong communication and patient service skills.

Responsibilities

• Acts as point of contact for patient scheduling questions or concerns.
• Supports patient visit with check-in, referrals, and follow-up.
• Obtains insurance verification and required authorizations.
• Schedules, confirms, and reschedules appointments.
• Collects payments and supports accurate billing.
• Maintains patient records and supports daily operations.

Skills

Customer service

Scheduling

Insurance verification

Education

High School Diploma or GED

Job description

Employment Type:

Full time

Shift: Day Shift

Description:

Patient Visit Specialist

Deliver Outstanding Service to Every Patient!

Trinity Health IHA Medical Group is looking for a customer-focused Patient Visit Specialist to join our team. In this role, you will provide a high level of support and customer service for all patients and guests of the practice or program. Assure that patients who are unfamiliar with the program are personally guided to their destination and provided a \"warm hand-off\" to the staff. Works directly with the providers to assure proper coordination of care for each patient.

What You'll Do:

• Acts as a point of contact for providers and staff with any patient scheduling questions or concerns.
• Supports the patient visit through personalized attention to contact, referrals, check-in, check-out, and/or follow-up.
• Obtains insurance verification and secures authorization required for services provided.
• Schedule, confirm, and reschedule office appointments.
• Collect payments and support accurate billing processes.
• Schedules research patient per research protocol.
• Maintain patient records and support day-to-day office operations.

General Requirements:

• EDUCATION: High School Diploma or GED. Coursework in insurance/billing, medical practice education or seminars are all preferred.
• CREDENTIALS/LICENSURE: None
• MINIMUM EXPERIENCE: 2 years of experience in a medical or physician office or comparable healthcare environment.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team-oriented workplace culture.
• Meaningful work helping patients access the care they need.
• A mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and providing exceptional customer service, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.