Patient Visit Specialist - Hematology Oncology Ann Arbor Campus

trinityhealth; Ann Arbor (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Supportive team culture

Job summary

Trinity Health IHA Medical Group is seeking a Patient Visit Specialist - Oncology to deliver exceptional patient service and support for the Cancer Center. You will guide unfamiliar patients to their destinations and ensure a warm hand-off to the care team, coordinating with providers for seamless patient experiences.

Responsibilities include handling appointment scheduling, insurance verification, authorization, billing support, and maintaining accurate patient records within a collaborative,

Qualifications

• 2+ years of experience in a medical or physician office or comparable healthcare environment.
• Proven ability to schedule, verify insurance, and support billing processes.
• Strong customer-service orientation and teamwork across providers and staff.

Responsibilities

• Acts as a point of contact for providers and staff with patient scheduling questions or concerns.
• Obtains insurance verification and secures authorization for services.
• Schedule, confirm, and reschedule appointments.
• Collect payments and support accurate billing processes.
• Schedules research patients per protocol.
• Maintain patient records and support day-to-day office operations.

Skills

Scheduling

Insurance verification

Billing support

Customer service

Education

High School Diploma or GED

Job description

Employment Type: Full time Shift: Day Shift Description: Patient Visit Specialist Deliver Outstanding Service to Every Patient!

Trinity Health IHA Medical Group is looking for a customer-focused Patient Visit Specialist - Oncology to join our team. In this role, you will provide a high level of support and customer service for all patients and guests of the Cancer Center. Assure that patients who are unfamiliar with the Cancer Center are personally guided to their destination and provided a "warm hand-off" to the staff. Works directly with the providers to assure proper coordination of care for each patient.

What You'll Do:

• Acts as a point of contact for providers and staff with any patient scheduling questions or concerns.
• Obtains insurance verification and secures authorization required for services provided at the Cancer Center.
• Schedule, confirm, and reschedule appointments.
• Collect payments and support accurate billing processes.
• Schedules research patient per research protocol.
• Maintain patient records and support day-to-day office operations.

General Requirements:

• EDUCATION: High School Diploma or GED. Coursework in insurance/billing, medical practice education or seminars are all preferred.
• CREDENTIALS/LICENSURE: None
• MINIMUM EXPERIENCE: 2 years of experience in a medical or physician office or comparable healthcare environment.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team-oriented workplace culture.
• Meaningful work helping patients access the care they need.
• A mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and providing exceptional customer service, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.