Patient Visit Coordinator & Scheduling Specialist

Presbyterian System Services; Albuquerque (NM); On-site; USD 23,000 - 38,000; Full time

Job summary

Presbyterian Healthcare Services in Albuquerque seeks a Patient Visit Specialist to support visit closure activities, coordinating specialty and radiologic procedures and ensuring seamless patient care. The role guides patients through clinician-ordered steps and requires advanced scheduling accuracy within the department.

The ideal candidate will have experience with prior authorizations, payor requirements, HIPAA privacy, and strong customer service in a fast-paced healthcare setting.

Qualifications

• High school or equivalent. Experience in the medical office, hospital, or clinic with patients and providers is preferred.
• Proficiency in prior authorization/certification/referral process is preferred. Must pass EPIC competency for Registration at completion of Epic Clerical Training class.

Responsibilities

• Review and follow orders entered in the EHR by the clinician. Schedule return visits, labs, radiology, STAT & ASAP appointments and advanced imaging.
• Obtain Prior Authorization/Referral per payor protocols.
• Validate patient MyChart access and HIPAA privacy.
• Print AVS with double check for HIPAA privacy.

Skills

Customer service

Communication

Organization

Multitasking

Scheduling

Education

High school diploma or equivalent

Tools

EPIC

EMR

Job description

Presbyterian Healthcare Services in Albuquerque seeks a Patient Visit Specialist to support visit closure activities, coordinating specialty and radiologic procedures and ensuring seamless patient care. The role guides patients through clinician-ordered steps and requires advanced scheduling accuracy within the department.

The ideal candidate will have experience with prior authorizations, payor requirements, HIPAA privacy, and strong customer service in a fast-paced healthcare setting.