Patient Visit Concierge & Scheduling Specialist

Presbyterian Healthcare Services; Albuquerque (NM); On-site; USD 23,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Short-term & Long-term Disability

Life Insurance

Voluntary benefits

Job summary

Presbyterian Healthcare Services is seeking a dedicated Patient Visit Specialist to support visit closure activities and coordinate patient care with an exceptional patient experience in Albuquerque, NM.

The role requires advanced scheduling expertise, proficiency with the EHR (EPIC), and prior authorization processes, ensuring smooth coordination of procedures and referrals while maintaining HIPAA compliance.

Qualifications

• Must have high school or equivalent; healthcare office experience preferred.
• Strong communication and organizational skills required.
• Experience with scheduling and coordinating patient care preferred.

Responsibilities

• Review and follow clinician orders entered in the EHR.
• Schedule return visits, labs, radiology, STAT & ASAP appointments and imaging.
• Obtain prior authorization/referrals per payor protocols.
• Validate patient MyChart access.
• Print AVS with HIPAA privacy checks.
• Collect backend patient balances as applicable.
• Communicate scheduling restrictions to ordering clinicians.
• Make appointment reminder calls and reschedule as needed.
• Instruct patients on ROI process and ensure ROI forms are completed.
• Maintain clean check-out and waiting areas; perform other duties as required.

Skills

Communication

Organizational skills

Multi-tasking

Patient scheduling

HIPAA privacy

Education

High school diploma or equivalent

Tools

EPIC System

Job description

Presbyterian Healthcare Services is seeking a dedicated Patient Visit Specialist to support visit closure activities and coordinate patient care with an exceptional patient experience in Albuquerque, NM.

The role requires advanced scheduling expertise, proficiency with the EHR (EPIC), and prior authorization processes, ensuring smooth coordination of procedures and referrals while maintaining HIPAA compliance.