Patient Transporter Specialist - South Park FT

Advocate Health; Charlotte (NC); Sur place; USD 26 000 - 32 000; Plein temps

Résumé du poste

Advocate Health is seeking a dedicated valet/patient transport assistant to greet patients and visitors, assist with luggage and in/out vehicles, and provide safe valet parking service at the facility.

You will register patients and coordinate movements within the lobby and related areas, educate guests on services, operate vehicles safely, and maintain equipment and safety standards. Prior experience in customer service or hospitality is preferred.

Qualifications

• High School Diploma or equivalent required.
• Valid Driver's License required.
• BLS certification within 6 months preferred.
• Oral and written communication skills and organization skills required.

Responsabilités

• Greet and assist patients/visitors on arrival to the facility.
• Assist with luggage and in/out vehicle for patients/visitors.
• Process valet claim tickets according to procedures.
• Safely valet park, secure and retrieve cars in designated areas.
• Direct patients, visitors and staff to parking areas.
• Register patients and visitors and coordinate with them within the facility.
• Educate and guide patients and visitors to required destinations and resources.
• Operate company vehicles safely for transport of passengers and materials.
• Inspect and maintain transport equipment, report defects immediately.
• Ensure lobby access areas remain clear and safe for all.
• Attend required meetings and adhere to policies and procedures.

Connaissances

Customer service

Communication

Driver's license

Formation

High School Diploma

Valid Driver's License

BLS certification

Outils

Microsoft Office

Description du poste

Essential Functions

• Role models a positive Advocate Health image to patients, visitors, and staff by adhering to Our Advocate Health Way.

• Greet and assist patients/visitors upon arrival to the facility.

• Assist all patients/visitors with luggage and assistance in/out vehicle.

• Process valet claim ticket according to operating procedures

• Safely valet park, secure and retrieve in designated parking area.

• Directs patients, visitors and staff to appropriate parking areas.

• Participant in the registration of all patients and visitors.

• Coordinate activities to assist patients and visitors to desired designations within the facilities

• Provide education to patients and visitors and answer questions regarding essential support services and provide the appropriate resource (s)

• Operate company vehicles in a safe and secure manner for the transport of passengers, equipment and materials.

• Educate and instruct all passengers on vehicle safety.

• Maintains traffic control on the front drives and entrances by ensuring fire lanes and no parking zones are clear of traffic.

• Assist with enforcing the Tobacco Free Environment Policy.

• Coordinates activities in the Lobby, Discharged Patient Holding, Hospitality Suite Area, Maternity Express, etc..

• Assists in retrieving, cleaning and storage of all patient transport equipment.

• Assist with care and maintenance of transport equipment to ensure equipment is safe, clean, and ready for use. Inspect equipment before and after use to identify defective equipment. Report defective equipment immediately to supervisor.

• Monitor facilities to ensure environment is safe and clean (ensuring unattended equipment is removed from hallways, not blocking electrical panels, fire extinguishers or emergency exits)

• Complete and maintain required training, educational programs, and certification.

• Attend meetings as required.

• Adhere to Advocate Health and departmental policies and procedures.

Physical Requirements

Must be able to stand and walk for long periods of time. Must be able to push/pull all modes of patient transport equipment. Ability to lift a minimum of 50 pounds for moving and lifting patients required. Possible exposure to hazardous materials. Based on the physical requirements for this position all applicants for this position are required to undergo a physical ability test as a condition of employment.

Education, Experience and Certifications

High School Diploma or equivalent required. Valid Driver's License. Oral communication skills, written communication skills, and organization skills required. Knowledge of Microsoft Applications required. Minimum of 2 years' experience in hospital, hotel, restaurant or customer oriented environment preferred. BLS certified within 6 months.