Patient Transporter Specialist - PT

Atrium Health; Charlotte (NC); On-site; USD 27,000 - 41,000; Part time

Benefits offered by this job

Paid Time Off

Health benefits

Flexible Spending Accounts

Educational Assistance Program

Job summary

Atrium Health is seeking a Part-time Guest Transport Specialist to greet patients and visitors, assist with luggage, and provide safe, courteous transportation around the facility. This role enhances patient experience by ensuring timely arrivals and smooth transitions between departments.

The role supports patient flow, coordinates with lobby and front drives, and requires a High School Diploma, valid Driver’s License, and strong customer service skills; BLS within 6 months is preferred, with 2

Qualifications

• High School Diploma or equivalent required.
• Valid Driver’s License.
• Minimum of 2 years' experience in hospital, hotel, restaurant or customer oriented environment preferred.
• BLS certification within 6 months.

Responsibilities

• Greet and assist patients/visitors upon arrival to the facility.
• Assist all patients/visitors with luggage and assistance in/out vehicle.
• Safely valet park and transport passengers and equipment as needed.
• Directs patients, visitors and staff to appropriate parking areas and designations.
• Coordinate activities to assist patients and visitors to desired designations within the facilities.
• Provide education to patients and visitors regarding essential support services.

Education

High School Diploma or equivalent

Job description

Status

Part time

Department

11611 Carolinas Medical Center - Guest Services

Status

Part time

Benefits Eligible

Yes

Hours Per Week

20

Schedule Details/Additional Information

Weekdays with alternating weekends

Pay Range

$19.80 - $29.70

Essential Functions

• Role models a positive Advocate Health image to patients, visitors, and staff by adhering to Our Advocate Health Way.
• Greet and assist patients/visitors upon arrival to the facility.
• Assist all patients/visitors with luggage and assistance in/out vehicle.
• Process valet claim ticket according to operating procedures
• Safely valet park, secure and retrieve in designated parking area.
• Directs patients, visitors and staff to appropriate parking areas.
• Participant in the registration of all patients and visitors.
• Coordinate activities to assist patients and visitors to desired designations within the facilities
• Provide education to patients and visitors and answer questions regarding essential support services and provide the appropriate resource (s)
• Operate company vehicles in a safe and secure manner for the transport of passengers, equipment and materials.
• Educate and instruct all passengers on vehicle safety.
• Maintains traffic control on the front drives and entrances by ensuring fire lanes and no parking zones are clear of traffic.
• Assist with enforcing the Tobacco Free Environment Policy.
• Coordinates activities in the Lobby, Discharged Patient Holding, Hospitality Suite Area, Maternity Express, etc..
• Assists in retrieving, cleaning and storage of all patient transport equipment.
• Assist with care and maintenance of transport equipment to ensure equipment is safe, clean, and ready for use. Inspect equipment before and after use to identify defective equipment. Report defective equipment immediately to supervisor.
• Monitor facilities to ensure environment is safe and clean (ensuring unattended equipment is removed from hallways, not blocking electrical panels, fire extinguishers or emergency exits)
• Complete and maintain required training, educational programs, and certification.
• Attend meetings as required.
• Adhere to Advocate Health and departmental policies and procedures.

Physical Requirements

Must be able to stand and walk for long periods of time. Must be able to push/pull all modes of patient transport equipment. Ability to lift a minimum of 50 pounds for moving and lifting patients required. Possible exposure to hazardous materials. Based on the physical requirements for this position all applicants for this position are required to undergo a physical ability test as a condition of employment.

Education, Experience And Certifications

High School Diploma or equivalent required. Valid Driver’s License. Oral communication skills, written communication skills, and organization skills required. Knowledge of Microsoft Applications required. Minimum of 2 years' experience in hospital, hotel, restaurant or customer oriented environment preferred. BLS certified within 6 months.

Our Commitment To You

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

The Patient Transport Specialist will assist in providing exceptional customer service to patients and visitors in a courteous, prompt, and efficient manner. Their primary function is to determine the internal and external guest services/transportation needs of the patients in valet parking and shuttle service. Coordinate and monitor all guest/transport activities. Coordinate patients, visitors, and staff activities at facility entrances.