Patient Transportation Supervisor

Spectrum Health; Farmington Hills (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Spectrum Health in Farmington Hills is seeking a patient transport supervisor to oversee workflow, mentor staff, and ensure quality service. You will manage shift staffing, monitor budgets, and guide performance with data-driven insights to improve operations.

The role emphasizes leadership, employee development, and cross-functional collaboration with clinical teams to maintain timely patient transport across inpatient and outpatient settings.

Qualifications

• 1 year of relevant experience
• 1 year of leadership experience
• 1 year of customer service experience, preferably in a hospital or health care setting
• Preferred CRT-Basic Life Support (BLS) - AHA 90 Days required
• Preferred CRT-Basic Life Support (BLS) - ARC 90 Days required

Responsibilities

• supervise employees transporting patients and equipment to testing and procedure areas
• develop employee schedules and fill vacancies on a shift-by-shift basis
• monitor overtime costs, LOS and daily FTE/supplies within budget
• assist manager with interviewing, hiring, and performance evaluations
• facilitate training and continuing education of employees
• coordinate requests for services, information, records, and data
• research and resolve problems and support physician relationships

Skills

Leadership

Staff supervision

Mentoring

Data analysis

Education

High School Diploma or equivalent

Associate's Degree preferred

Tools

Customer service

Job description

Job Summary

Maintains shift accountability through the supervision of workflow for the patient transport department. Responsible for maintaining adequate employee levels to ensure quality services in a cost effective and efficient manner. Mentors and guides employees and provides input regarding staff performance. Assists manager with employee development, education and disciplinary actions on assigned shifts. Collects, monitors, analyzes summarizes data to identify potential process inefficiencies and/or quality assurance issues. Troubleshoots as necessary to meet the volume of runs to provide excellent customer service.

Essential Functions

Supervises the activities of employees engaged in transporting patients and equipment to and from testing and procedure areas including inpatient, outpatient, emergency and high risk intensive care unit (ICU). Develops employee schedules including updates to meet changing needs on a daily basis. Fills employees vacancies on a shift-by-shift basis and anticipate those needs based on run volumes. Monitors overtime costs, length of shift (LOS) and daily usage of FTEs and supplies, working within the budget developed by the Director/Manager. Assists manager with interviewing, hiring, performance evaluations, goals setting, performance improvement and corrective actions. Provides direction and support to subordinate employees to ensure effectiveness and efficiency. Facilitates the training and continuing education of employees. Makes suggestions for process changes and provides input into policies, procedures and departmental objectives. Transports patients to and from the Department as needed. Coordinates requests for services, information, records, and data on a timely basis. Researches and resolves problems. Engages in impacting professional, positive and productive physician relationships.

Qualifications

• High School Diploma or equivalent or equivalent
• Preferred Associate's Degree quivalent
• 1 year of relevant experience
• Skills, knowledge, abilities typically gained through 1+ year of related experience
• 1 year of relevant experience customer service experience, preferably in a hospital or health care setting
• Required 2 years of relevant experience leadership
• Preferred CRT-Basic Life Support (BLS) - AHA American Heart Association 90 Days required
• Preferred CRT-Basic Life Support (BLS) - ARC American Red Cross 90 Days required
• Physical Demands: Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs
• Physical Demands: Waist to Waist > 5 lbs: Seldom up to 10 lbs
• Physical Demands: Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
• Physical Demands: Waist to Overhead > 5 lbs: Seldom up to 5 lbs
• Physical Demands: Bilateral Carry > 5 lbs: Seldom up to 10 lbs
• Physical Demands: Unilateral Carry > 5 lbs: Seldom up to 5 lbs
• Physical Demands: Pushing Force > 5 lbs: Seldom up to 20 lbsl>
• Physical Demands: Pulling Force > 5 lbs: Seldom up to 15 lbs
• Physical Demands: Sitting: Frequently
• Physical Demands: Standing: Occasionally
• Physical Demands: Walking: Occasionally
• Physical Demands: Forward Bend - Standing: Seldom
• Physical Demands: Forward Bend - Sitting: Seldom
• Physical Demands: Trunk Rotation - Standing: Seldom
• Physical Demands: Trunk Rotation - Sitting: Seldom
• Physical Demands: Squat: Seldom
• Physical Demands: Supine Lying: Seldom
• Physical Demands: Stair Climbing: Seldom
• Physical Demands: Crawling / Kneeling: Seldom
• Physical Demands: Driving: Seldom
• Physical Demands: Reach - Above Shoulder: Seldom
• Physical Demands: Reach - at Shoulder or Below: Seldom
• Physical Demands: Handling: Seldom
• Physical Demands: Forceful Grip > 5 lbs: Occasionally
• Physical Demands: Forceful Pinch > 2 lbs: Seldom
• Physical Demands: Finger/Hand Dexterity: Frequently
• Physical Demands: Visual Acuity ¹ [None = No; Seldom = Yes]: Seldom

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

Optional identity theft protection, home and auto insurance

Traditional and Roth retirement options with service contribution and match savings

Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Farmington Hills Hospital- 28050 Grand River Ave - Farmington Hills

Department Name EVS Transport and Linen Leadership

CHE - Corporate Employment Type Full time Shift Day (United States of America)

Weekly Scheduled Hours 40 Hours of Work 7:00 a.m. to 3:30 p.m. Days Worked Variable Weekend Frequency N/A

Corewell Health & Culture

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.

We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewll Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.