Scheduler

Spectrum Health; Royal Oak (MI); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

On-demand pay (Payactiv)

Discounts directory

Identity theft protection

Retirement options with match

Job summary

Corewell Health is seeking a patient scheduling and registration specialist for the Royal Oak Hospital outpatient departments. You will manage scheduling, pre-registration, and insurance authorization, ensuring accurate patient information and timely communication.

You will handle calls, assist physicians and staff, mail appointment confirmations, and support the TOUCH outreach program. This role requires customer service experience, strong typing, and familiarity with Epic and Outlook.

Qualifications

• High School Diploma or equivalent.
• One year in healthcare setting, registration/scheduling or medical billing preferred.
• Typing 30 WPM and strong telephone skills.
• Customer service experience with medical terminology knowledge.
• Experience with Epic, Outlook and insurance websites.

Responsibilities

• Schedules appointments for patients using the SMS system.
• Handles patient registrations and insurance information.
• Answers calls, provides test prep information and referrals.
• Mails appointment confirmations and related communications.
• Collaborates with physician offices and staff to obtain correct data.

Skills

Telephone handling

Customer service

Typing 30 WPM

Medical terminology

Education

High School Diploma or equivalent

Tools

Epic

Outlook

One Contact

3rd party validation insurance websites

Job description

Job Summary

Responsible for patient scheduling, pre-registration and insurance authorization for the outpatient departments.

Essential Functions

Responds to calls including patients, physicians, physicians’ office staff, peers, and determines the urgency of the situation. Suggests appropriate referrals. Answers telephones for department, prioritizes, screens, and redirects calls. Answers questions, handles routine matters and takes messages. Schedules all appointments for patients on the SMS scheduling system and works with the manager to meet these goals. Will mail each patient a letter to confirm their appointment, inform patient about the test(s) and discuss the necessary preparation information if scheduled appointment is more than three (3) days out. Completes all types of outpatient registrations in a professional, accurate, customer-oriented and timely manner. Obtains information from patient health insurance or managed care identification card. Maintains forms in all printers at all times, which may require lifting or carrying cases of forms. Must have knowledge of all software and hardware computerized equipment. Works with individual physician offices and their office managers on obtaining correct information for scheduling appointments. Performs work of equal skill and responsibility as directed. May also perform work of a higher level in preparation for increased responsibilities or when the department requires. Attends all required safety training programs and can describe his or her responsibilities related to general safety, department/service safety, and specific job-related hazards. Follows the hospital exposure control plans/blood borne and airborne pathogens.v Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. Promotes effective working relations and works effectively as part of a department/unit team inter- and intradepartmentally to facilitate the department’s/unit’s ability to meet its goals and objectives. Manages TYSABRI Outreach: Unified Commitment to Health (TOUCH) program through Biogen website.

Qualifications Required

• High School Diploma or equivalent
• One year of experience in healthcare setting-prefer registration/scheduling, unit secretary or medical billing
• 30 WPM typing
• Customer service experience
• Telephone experience
• One year of secretarial training or equivalent experience
• Experience with one Contact, Epic, Outlook, 3rd party validation insurance websites and medical terminology

Comprehensive Benefits and Perks

How Corewell Health cares for you Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance, pet insurance Traditional and Roth retirement options with service contribution and match savings.

How Corewell Health cares for you Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here. On-demand pay program powered by Payactiv Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! Optional identity theft protection, home and auto insurance Traditional and Roth retirement options with service contribution and match savings.

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. #CorewellHealthCareers

Eligibility for benefits

Eligibility for benefits is determined by employment type and status

Location and Work Schedule

Primary Location SITE - Royal Oak Hospital - 3601 W 13 Mile Rd - Royal Oak

Department Name Employment Type Full time Shift Variable (United States of America) Weekly Scheduled Hours 40 Hours of Work Variable Days Worked Variable Weekend Frequency Every other weekend

Corewell Health Commitment

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling 616.486.7447. People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.