Patient Transportation & Logistics Coordinator

AltaPointe Health Systems; Mobile (AL); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking a Patient Transportation & Logistics Coordinator to enhance patient transport services. This position involves designing transportation programs, overseeing logistics, and coordinating with healthcare teams to ensure safety and efficiency. Ideal candidates will possess strong communication skills and experience in transportation management.

Qualifications

• High school diploma or equivalent; preference for associate or bachelor’s degree.
• Valid driver’s license and proof of insurance required.
• Experience in transportation or logistics preferred.

Responsibilities

• Design and implement transportation programs for patients.
• Coordinate scheduling and ensure safety during patient transport.
• Supervise transport staff and maintain fleet operations.

Skills

Communication

Problem-Solving

Crisis Management

Customer Service

Supervision

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

NEMT software

Job description

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Key Responsibilities

• Program Implementation: Design and implement a transportation program for patients, including identifying and implementing NEMT software for scheduling, routing, and dispatching.
• Coordinate Patient Transport: Oversee scheduling and coordination of non-emergency medical transportation services, ensuring timely and safe transport for patients.
• Communication: Communicate effectively with patients, healthcare staff, and transportation personnel.
• Ensure Patient Safety: Adhere to safety protocols during transport, check equipment, and secure patients.
• Monitor and Maintain Schedules: Track transportation schedules, prioritize urgent needs, and ensure timely services.
• Documentation and Record-Keeping: Maintain records and use software to track requests, outcomes, and billing.
• Coordinate with Healthcare Teams: Work closely with medical staff to align transportation with patient care needs.
• Handle Special Requests: Accommodate specific patient needs during transport.
• Supervise Transport Staff: Oversee drivers, provide guidance, training, and support.
• Customer Service: Provide compassionate and professional service to patients.
• Problem-Solving: Address issues or delays promptly.
• Crisis Management: Support in emergencies, connecting patients with emergency services.

Fleet Maintenance and Management

• Oversee maintenance, repair, and readiness of fleet vehicles.
• Schedule inspections and preventive maintenance.
• Manage repair requests and coordinate with mechanics.
• Maintain detailed maintenance records.
• Monitor fuel usage and vehicle performance.

Supervises Operations

• Lead program planning, development, and implementation.
• Evaluate program efficiency and recommend improvements.
• Stay informed about industry best practices and regulations.
• Monitor staff productivity and ensure quality services.
• Ensure staff competency, conduct performance evaluations, and provide training.
• Monitor staff logs, licenses, and insurance.
• Interview, screen, and onboard staff as needed.
• Collaborate with other programs and external sources.

Supervision and Consultation

• Seek supervision and employ suggestions for improvement.
• Enhance clinical skills through ongoing learning.

Attitudes and Conduct

• Treat patients, visitors, and co-workers with respect and compassion.
• Respect privacy and confidentiality.
• Be cooperative, sensitive, and gentle with patients and families.

Administrative Duties

• Participate in Performance Improvement and committees.
• Complete tasks timely and follow policies.
• Maintain current licenses and certifications.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Valid driver’s license and proof of insurance.
• Experience in transportation or logistics preferred.
• Experience with NEMT software preferred.
• Ability to prioritize, communicate effectively, work independently and in teams, and manage time well.

Knowledge and Skills

• Knowledge of safety protocols, HIPAA, and emergency procedures.
• CPR and First Aid certification (training provided).
• Understanding of psychiatric disorders and crisis intervention.
• Familiarity with healthcare standards and regulations.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitals and Health Care

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