Patient Transport & Observation Senior Leader

Compass Group USA; Ashland (KY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Crothall Healthcare, a Compass Group USA company, seeks an Assistant Director to lead daily operations for patient transportation and patient observation, ensuring safe, efficient, and compassionate service and strong team performance.

The role requires hands-on leadership, staff development, and collaboration with nursing and other hospital departments, plus data-driven decision making and regulatory compliance.

Qualifications

• Four-year college degree preferred; some college education or equivalent management experience accepted.
• Experience managing frontline associates preferred.
• Strong customer service background with relationship management skills.
• Healthcare, hospitality, or similar industry experience with management of people and/or processes preferred.

Responsibilities

• Support the Director of Patient Transportation in managing day-to-day departmental operations and staff performance.
• Lead, coach, and develop supervisors and frontline associates, including patient transporters, observers, dispatchers, and related team members.
• Assist in planning, organizing, and coordinating departmental activities and workflows to ensure efficient and compassionate service delivery.
• Collaborate closely with nursing, clinical, and support departments to align patient transport and observation services with hospital needs.
• Maintain records and performance data for administrative, quality, and regulatory purposes.
• Ensure the accuracy and timeliness of financial and operational data, supporting the Director in tracking departmental budgets and productivity.
• Assist in training and orientation programs to ensure team members understand safety, infection control, and patient handling standards.
• Demonstrate proficiency with transport and observation software systems (e.g., TeamChimes, TeamTransport) and related communication tools.
• Ensure compliance with all applicable regulations, including Federal, State, JCAHO, OSHA, and CDC standards.
• Foster a teamwork environment that values accountability, respect, and service excellence.
• Support the achievement of departmental goals, including patient satisfaction, service metrics, and operational efficiencies.
• Help oversee add-on or adjacent service programs, such as lift, courier, valet, or shuttle operations, where applicable.

Skills

People management

Customer service

Leadership

Healthcare hospitality experience

Analytical thinking

Microsoft Office

Education

Four-year college degree preferred

Tools

TeamChimes

TeamTransport

Microsoft Office

Job description

Crothall Healthcare, a Compass Group USA company, seeks an Assistant Director to lead daily operations for patient transportation and patient observation, ensuring safe, efficient, and compassionate service and strong team performance.

The role requires hands-on leadership, staff development, and collaboration with nursing and other hospital departments, plus data-driven decision making and regulatory compliance.