Healthcare Transport & Observation Operations Leader

Crothall Healthcare; Ashland (KY); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Job summary

Crothall Healthcare in Ashland, KY seeks an Assistant Director to lead patient transportation and observation operations. You will support the Director, supervise supervisors and frontline staff, and drive safe, efficient patient movement and monitoring in a hospital setting.

You will foster accountability, teamwork, and service excellence, partnering with nursing and support teams to meet patient care goals and regulatory requirements while optimizing performance and budget adherence.

Qualifications

• Four-year college degree preferred, or equivalent management experience.
• Experience supervising frontline staff.
• Strong customer service and relationship skills.
• Ability to motivate teams and meet department goals.
• Healthcare or hospitality management background preferred.
• Excellent organizational and time management skills.
• Analytical skills to interpret data and drive efficiency.
• Strong communication across hospital departments.

Responsibilities

• Support the Director of Patient Transportation in managing day-to-day departmental operations and staff performance.
• Lead, coach, and develop supervisors and frontline associates, including patient transporters, observers, dispatchers, and related team members.
• Assist in planning, organizing, and coordinating departmental activities and workflows to ensure efficient and compassionate service delivery.
• Collaborate closely with nursing, clinical, and support departments to align patient transport and observation services with hospital needs.
• Maintain records and performance data for administrative, quality, and regulatory purposes.
• Ensure the accuracy and timeliness of financial and operational data, supporting the Director in tracking departmental budgets and productivity.
• Assist in training and orientation programs to ensure team members understand safety, infection control, and patient handling standards.
• Demonstrate proficiency with transport and observation software systems (e.g., TeamChimes, TeamTransport) and related communication tools.

Skills

Customer service

People management

Communication skills

Analytical ability

Microsoft Office

Problem solving

Education

Four-year degree

Job description

Crothall Healthcare in Ashland, KY seeks an Assistant Director to lead patient transportation and observation operations. You will support the Director, supervise supervisors and frontline staff, and drive safe, efficient patient movement and monitoring in a hospital setting.

You will foster accountability, teamwork, and service excellence, partnering with nursing and support teams to meet patient care goals and regulatory requirements while optimizing performance and budget adherence.