Assistant Director - Patient Transport & Observation

Crothall Healthcare; Ashland, Northern (KY, KY); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Job summary

Crothall Healthcare, a Compass Healthcare company, seeks an Assistant Director to lead patient transport and observation operations, ensuring safe, efficient patient movement and monitoring. You will manage supervisors and frontline staff, drive service excellence, and partner with clinical teams to meet hospital needs.

The ideal candidate has strong people management, customer service, and analytical abilities, with experience in healthcare, hospitality, or related service industries.

Qualifications

• Four-year degree preferred; some college education or equivalent management experience accepted.
• Strong customer service background with demonstrated relationship management skills and the ability to engage diverse teams.
• Proven ability to motivate and inspire team members to deliver high-quality, efficient service and execute departmental goals.
• Healthcare, hospitality, or similar industry experience with management of people and/or processes is preferred.

Responsibilities

• Support the Director of Patient Transportation in managing day-to-day departmental operations and staff performance.
• Lead, coach, and develop supervisors and frontline associates, including patient transporters, observers, dispatchers, and related team members.
• Assist in planning, organizing, and coordinating departmental activities and workflows to ensure efficient and compassionate service delivery.
• Collaborate closely with nursing, clinical, and support departments to align patient transport and observation services with hospital needs.
• Maintain records and performance data for administrative, quality, and regulatory purposes.
• Ensure the accuracy and timeliness of financial and operational data, supporting the Director in tracking departmental budgets and productivity.

Skills

People management

Customer service

Leadership

Communication

Analytical thinking

Organizational skills

Data interpretation

Microsoft Office

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Crothall Healthcare, a Compass Healthcare company, seeks an Assistant Director to lead patient transport and observation operations, ensuring safe, efficient patient movement and monitoring. You will manage supervisors and frontline staff, drive service excellence, and partner with clinical teams to meet hospital needs.

The ideal candidate has strong people management, customer service, and analytical abilities, with experience in healthcare, hospitality, or related service industries.