Patient Transport II

Phoenix Children's; Phoenix (AZ); On-site; USD 38,000 - 54,000; Full time

Job summary

Phoenix Children's is seeking a Patient Transport II to move patients across the hospital in alignment with safety policies and customer care standards. The role requires current experience as a patient transporter and cross-training in patient dispatch.

This full-time position supports the Patient Transport Services department in Phoenix, with day and evening shifts and a strong emphasis on teamwork, patient comfort, and efficient patient flow throughout the facility.

Qualifications

• Current experience as a patient transporter.
• Cross-trained in patient dispatch.

Responsibilities

• Greets and assists patients and caregivers to prepare for transport.
• Verifies patient identity and transport orders with staff and ensures paperwork is complete.
• Provides safe, courteous, age-appropriate transport to and from hospital areas.
• Assists in loading luggage and belongings and escorts patients to vehicles.
• Ensures patients are properly covered during transport with blankets or sheets.
• Performs as a Patient Logistics Dispatcher when needed and coordinates with care areas.

Job description

Patient Transport II
Department: PCH-NW | Patient Transport Services
Location: Phoenix
Shift: Mon-Fri, Sat, Sun, (Days Vary), Shifts Vary, 6pm-6:30am
Category: Lobby Services
Posting #: 1058633
Employee Type: Full-Time

Position Summary

This position transports patients to and from various areas of the hospital in accordance with established policies, procedures, safety practices and customer care standards. This position requires current experience as a patient transporter, is cross-trained in patient dispatch, and demonstrates excellence in both customer service and the workflow of the transport department.

Position Duties

• Greets and assists patients and their parents to prepare for transport.
• Makes contact with a patient’s nurse, care area or technician before transport; ensures paperwork is complete; checks the patient’s ID band against the transport order verifying the medical record number and patient first and last name.
• Provides friendly, caring, and age appropriate transport of patients to and from all areas of the hospital in accordance with established policies, procedures, safety practices, and customer care standards.
• Uses appropriate methods to escort discharged patients, their parents and belongings to the discharge or circle drive. Assists the parent in moving the patient from wheelchair, wagon or stroller to the vehicle. Assists in loading luggage and opening doors.
• Ensures patients are properly covered and not exposed during transport by providing a blanket, sheet or towel.

• Performs as a Patient Logistics Dispatcher as needed.
• Works closely with patient care areas to coordinate efficient patient transport needs across multiple areas. Maintains, visually checks, cleans, and inventories transport equipment. Notifies supervisor of service and/or maintenance issues. Assist clinical personnel in the transferring of patients to and from beds, wheelchairs or stretcher as requested.
• Participates in a variety of department and hospital sponsored educational programs to maintain skills and competencies.
• Provides excellent customer service to both patients, families and employees. Works as a team player by showing courtesy, respect, and professionalism, working to cover departmental staffing needs, and meeting departmental and organizational objectives.
• Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable