Patient Transport Coordinator

Lehigh Valley Health Network, Inc.; Bethlehem (Northampton County); On-site; USD 42,000 - 54,000; Full time

Job summary

Lehigh Valley Health Network in Bethlehem, PA, seeks a dedicated coordinator to monitor and schedule patient transportation and related services within our hospital system.

You will work nights, coordinate with transporters and equipment partners, prepare daily reports, and help maintain efficient, high-quality patient flow across Lehigh Valley Hospital - Muhlenberg and other facilities.

Qualifications

• High School Diploma or GED required.
• Ability to work under pressure and deliver excellent customer service.
• Ability to interpret data from software reports and maintain accurate records.
• Knowledge of medical terminology.
• Must be able to hear, comprehend and follow directions; fluent in English.
• AHA BLS certification required.
• Driver's license PA required.

Responsibilities

• Prepare schedules proactively and assign tasks to patient transporters and equipment partners.
• Prepare daily reports for transport and bed cleaning management.
• Coordinate with peers and customers to maintain professional office practices.
• Maintain relationships between departments for effective transport coordination.
• Assist in training staff and implementing processes.
• Use dispatch software and radios to coordinate patient transports.
• Adjust staffing based on department needs.

Skills

Customer service

Data interpretation

Medical terminology

English proficiency

Communication under pressure

Team coordination

Education

High School Diploma/GED

American Heart Association BLS

Tools

Driver's License PA

Job description

Imagine a career at one of the nation’s most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the “Best Hospitals” by U.S. News & World Report for 23 consecutive years. We’re a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center’s prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an ‘A’ grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN’s commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you’re considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Coordinates and monitors patient transportation services and equipment through the utilization of logistics software. Ensures positive patient, customer, and staff satisfaction, proper priority standards, and productivity of personnel. Prepares work schedules proactively and assigns tasks to patient transporters and equipment partners.

Job Duties

• Prepares work schedules proactively and assigns tasks to patient transporters and equipment partners.
• Prepares daily reports for both the transport and bed cleaning management.
• Interacts effectively with peers and customers and assumes responsibility for the professional development of self and others.
• Maintains relationships between agencies/departments for effective transport coordination.
• Assists in the development and implementation of processes and policies and collects and tracks data on volumes.
• Assists in training other staff members performing this role and others involved in the process.
• Develops, implements and maintains effective and professional office practices and procedures.
• Uses computer assisted dispatching software, computer based radios, and other programs to coordinate patient transports.
• Adjusts staffing numbers based on department needs.

Minimum Qualifications

• High School Diploma/GED
• Ability to work and communicate under pressure, handling multiple commitments with poise, professionalism, maturity, and confidence providing excellent customer service.
• Ability to interpret data from software reports.
• Knowledge of medical terminology.
• Must be able to hear, comprehend and follow directions and must be able to speak, read and write English.
• Must be able to accurately record information provided by software and write legibly.
• American Heart Association Basic Life Support - State of Pennsylvania
• DL - Driver’s License_PA - State of Pennsylvania

Preferred Qualifications

• 2 years Customer Service Experience
• 1 year Previous dispatch or transport coordination experience
• DL - Driver’s License_PA - State of Pennsylvania

Physical Demands

Lift and carry 40-50 lbs. Examples: Push/pull patients on bed, stretcher (requires 29 lbs. push force), lateral transfers up to 50 lbs. of the patient’s weight. Frequent to continuous standing/walking. Patient transporters can walk 8-10 miles per shift. *Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift

Night Shift

Address

2545 Schoenersville Rd

Primary Location

Lehigh Valley Hospital- Muhlenberg

Position Type

Onsite

Union

Not Applicable

Work Schedule

FT night shift - 12 hours - 1900-0700 with a weekend and holiday rotation

Department

1004-09451 COH - Bed Management