Patient Transport Associate

Massachusetts General Hospital; Boston (MA); On-site; USD 50,774,000 - 69,572,000; Full time

Job summary

Mass General Brigham at 55 Fruit Street, Boston, is hiring a patient transport staff member to move patients between hospital locations for procedures, ensuring comfort and safety during transit and supporting clinicians throughout the shift.

The position requires physical tasks including lifting up to 50 pounds, excellent customer service, and reliable time management. Scheduled 40 hours weekly, onsite in the evening shift, with comprehensive benefits and opportunities for professional growth.

Qualifications

• Customer service experience 0-1 year.
• Medical office/hospital/managed care experience 0-1 year preferred.
• High School Diploma or Equivalent required.

Responsibilities

• Assisting patients or lifting patients into wheelchairs or stretchers.
• Transporting patients to various locations in the hospital for medical procedures.
• Ensuring patients are comfortable and safe during transit.
• Monitoring the scheduling system for transport requests and completing them promptly.
• Delivering laboratory specimens, medical equipment, supplies, and mail.

Skills

Customer service

Communication skills

Time management

Lifting up to 50 lbs

Education

High school diploma or equivalent

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Thursday - Friday 3pm - 11:30pm and Saturday- Sunday 11am -11:30pm Summary

Responsible for moving patients to various locations throughout the hospital.

Does this position require Patient Care?

Yes

Essential Functions

• Assisting patients or lifting patients into wheelchairs or stretchers.
• Transporting patients to various locations in the hospital for medical procedures.
• Ensuring patients are comfortable and safe during transit.
• Monitoring the scheduling system for transport requests and completing them promptly.
• Delivering laboratory specimens, medical equipment, supplies, and mail.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Experience

Customer Service Experience 0-1 year required and Medical Office/Hospital/Managed Care Experience 0-1 year preferred

Knowledge, Skills and Abilities

• Excellent customer service skills.
• Strong communication skills.
• Reliable time-management and attention to detail skills.
• Ability to complete the physical tasks of the job including independently lifting 50 pounds.

Additional Job Details (if applicable)

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

55 Fruit Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Evening (United States of America)

Pay Range

$17.71 - $24.28/Hourly

Grade

2At

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.