Patient Transport Aide - Evenings Part-Time

AdventHealth; Castle Rock (CO); On-site; USD 26,000 - 40,000; Part time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

PTO Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Support

Pet Benefits

Job summary

AdventHealth in Castle Rock, CO is seeking a part-time patient access associate to greet patients, register them, collect co-pays, and ensure smooth check-in within HIPAA guidelines. You will coordinate with radiology staff, route patient information, maintain accurate records, and provide excellent customer service in a fast-paced healthcare setting.

Requires High School Diploma, 1+ year customer service and radiology office experience; BLS preferred.

Qualifications

• Must read, write, and speak conversational English with clear communication.
• 1+ year of customer service experience in a healthcare setting preferred.
• 1+ year in medical office and radiology environment is preferred.

Responsibilities

• Notifies departments or persons of patient progress.
• Deescalates patient conflicts following policies and mission.
• Reviews and releases imaging records in compliance with HIPAA and laws.
• Uses scheduling software to manage exams and changes.
• Operates office equipment and maintains accurate records.
• Registers patients, collects co-pays, and scans paperwork.

Skills

Communication skills

Multitasking

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Benefits from Day One:

• Medical
• Dental
• Vision Insurance
• Life Insurance
• Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule: Part time
Shift: Day (United States of America)
Address: 2350 MEADOWS BLVD
City: CASTLE ROCK
State: Colorado
Postal Code: 80109

Job Description:

• Notifies appropriate departments or persons of patient progress.
• Deescalates patient conflicts by adhering to facility policies and mission.
• Reviews, facilitates, and validates requests for imaging records for patients and physician offices, releasing records in accordance with HIPAA, federal, and state laws.
• Researches scripts, previous forms, insurance cards, orders, and changes, and cancels exams as needed using the scheduling program.
• Operates office equipment such as printers, fax machines, computers, scanners, film printers, and image importing/exporting equipment and software.
• Attends department meetings consistently, promotes positive dialogue, and reads meeting minutes or handouts when unable to attend.
• Releases CD images/reports to patients and physician offices, adhering to proper sign-out processes and HIPAA guidelines.
• Documents received communication from technologists and relays communications from radiologists to the appropriate area in the system.
• Communicates results with physicians, physician offices, and other clinical personnel continuously, including during system downtime.
• Other duties as assigned.
• Answers phones and greets patients and guests using outstanding customer service skills.
• Registers patients upon arrival, completes registrations timely, collects co-payments, and scans paperwork into the system.

Knowledge, Skills, and Abilities:

• Ability to communicate appropriately and effectively with patients and their family, hospital staff, nurses, physicians, and other health care professionals
• Ability to multitask and willingness to do so
• Knowledge of commonly used concepts, practices, and procedures in the health care industry
• Must be able to read, write, and speak conversational English; fluency in the English language
• Basic computer skills and knowledge of Microsoft Office; proficient with computer programs and ability to quickly learn various healthcare systems and software
• Experience/knowledge of computer systems & typing skills, with the ability to type and perform order entry accurately
• Excellent written and verbal communication skills, including good telephone communication skills
• Knowledge of Medical Terminology
• Customer service experience and basic customer service skills; ability to handle patient and physician interaction with tact, especially under stress
• Hospital or patient care experience [Preferred]
• Must possess general clerical skills, as well as good communication and organizational skills
• Ability to use own judgment and initiative to resolve immediate or urgent problems and expedite patient care as needed
• Processes much confidential information and is the first point of contact for outpatients and their families; primary department interface with Physician office staff
• Must be able to deal with upset and angry patients and families in a calm and professional manner that invites cooperation and communication
• Displays professional interactions with all levels of internal and external customers as demonstrated by work history and interview process
• Strong attention to detail

Education:

• High School Grad or Equiv [Required]

Work Experience:

• 1+ year of customer service experience [Required]
• 1+ year medical office and radiology experience [Required]

Licenses and Certifications:

• Basic Life Support - CPR Cert (BLS) [Preferred]

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$19.19 - $28.78

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.