Imaging Support Representative

1106 Portercare Adventist Health System; United States; On-site; USD 26,000 - 39,000; Full time

Job summary

AdventHealth in Denver, CO is seeking a patient services coordinator to support radiology operations and imaging records. You will notify departments, deescalate patient situations, and manage records requests while using the scheduling program and basic office equipment.

The role requires 1+ year in customer service and radiology/medical office settings, with proficiency in Microsoft Office and strong English communication. Day shift, full-time position.

Qualifications

• High School Grad or Equiv required.
• 1+ year of customer service experience required.
• 1+ year medical office and radiology experience required.
• Basic Life Support (BLS) certification preferred.

Responsibilities

• Notifies appropriate departments or persons of patient progress.
• Deescalates patient conflicts per facility policies and mission.
• Reviews, facilitates, and validates requests for imaging records in HIPAA compliance.
• Operates scheduling program and office equipment.
• Registers patients, collects co-pays, and scans paperwork.
• Answers phones and greets patients with outstanding customer service.

Skills

Customer service

Multitask

Communication

English fluency

Telephone skills

Typing

Microsoft Office

Education

High School Grad or Equiv

Tools

Scheduling program

Microsoft Office

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 2525 S DOWNING ST City: DENVER State: Colorado Postal Code: 80210

Job Description:

• Notifies appropriate departments or persons of patient progress.
• Deescalates patient conflicts by adhering to facility policies and mission.
• Reviews, facilitates, and validates requests for imaging records for patients and physician offices, releasing records in accordance with HIPAA, federal, and state laws.
• Research scripts, previous forms, insurance cards, orders, and changes, and cancels exams as needed using the scheduling program.
• Operates office equipment such as printers, fax machines, computers, scanners, film printers, and image importing/exporting equipment and software.
• Attends department meetings consistently, promotes positive dialogue, and reads meeting minutes or handouts when unable to attend.
• Releases CD images/reports to patients and physician offices, adhering to proper sign-out processes and HIPAA guidelines.
• Documents received communication from technologists and relays communications from radiologists to the appropriate area in the system.
• Communicates results with physicians, physician offices, and other clinical personnel continuously, including during system downtime.
• Other duties as assigned.
• Answers phones and greets patients and guests using outstanding customer service skills.
• Registers patients upon arrival, completes registrations timely, collects co-payments, and scans paperwork into the system.

Knowledge, Skills, and Abilities:

Ability to communicate appropriately and effectively with patients and their family, hospital staff, nurses, physicians, and other health care professionals Ability to multitask and willingness to do so Knowledge of commonly used concepts, practices, and procedures in the health care industry Must be able to read, write, and speak conversational English; fluency in the English language Basic computer skills and knowledge of Microsoft Office; proficient with computer programs and ability to quickly learn various healthcare systems and software Experience/knowledge of computer systems & typing skills, with the ability to type and perform order entry accurately Excellent written and verbal communication skills, including good telephone communication skills Knowledge of Medical Terminology Customer service experience and basic customer service skills; ability to handle patient and physician interaction with tact, especially under stress Hospital or patient care experience [Preferred] Must possess general clerical skills, as well as good communication and organizational skills Ability to use own judgment and initiative to resolve immediate or urgent problems and expedite patient care as needed Processes much confidential information and is the first point of contact for outpatients and their families; primary department interface with Physician office staff Must be able to deal with upset and angry patients and families in a calm and professional manner that invites cooperation and communication Displays professional interactions with all levels of internal and external customers as demonstrated by work history and interview process Strong attention to detail

Education:

High School Grad or Equiv [Required]

Field of Study:

N/A

Work Experience:

1+ year of customer service experience [Required]

1+ year medical office and radiology experience [Required]

Additional Information:

N/A

Licenses and Certifications:

Basic Life Support - CPR Cert (BLS) [Preferred]

Physical Requirements:

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$19.19 - $28.78

Equal Opportunity Employer:

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.