Patient Transfer Center Associate, Full-Time, Nights, 7:00pm-5:30am

Jackson Health System; Miami (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Jackson Memorial Hospital's Patient Transfer Center is seeking a detail-oriented Associate to coordinate incoming admissions and transfers. You will document and review transfer requests, maintain logs, and liaise with clinical care coordinators to arrange bed assignments.

The role requires strong organization, effective communication, and ability to work under deadlines in an environment governed by EMTALA and hospital policies.

Qualifications

• Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines.
• Ability to communicate effectively in both oral and written form.
• Ability to handle difficult and stressful situations with critical thinking and professional composure.
• Ability to understand and follow instructions.
• Ability to exercise sound and independent judgment.
• Knowledge and skill in use of job appropriate technology and software applications.

Responsibilities

• Documents and maintains manual/electronic logs of all incoming requests for transfer.
• Maintains constant line of communication with Transfer Center Clinical Care Coordinators regarding new transfers and bed assignments.
• Works closely with the Transfer Center Clinical Care Coordinator to initiate and arrange for patient bed assignment according to policies governing specialties, services and requested accommodations.
• Performs various fact-finding tasks upon presentation of transfer and collects and verifies necessary financial and or third-party information in order to determine credit and collections eligibility.
• Obtains personal, credit and financial information during initial presentation of transfer process.
• Records and verifies that all financial information collected is accurate.
• Checks patient's status of each new transfer for residence status.
• Notifies the patient's insurance company in order to obtain payment authorization.
• Obtains prior authorization and or letters of guarantee. Communicates frequently with Transfer Center Patient Financial Specialist or Patient Financial Services regarding registration and financial clearance issues.
• Verifies readiness of assigned beds on the inpatient floors and critical care units.
• Provides administrative/clerical support to Transfer Center Clinical Care Coordinators (e.g., provide telephone service coverage; provide direction to external facilities regarding transfer request process, etc.)
• Assesses and determine administrative appropriateness of transfers as necessary.
• Keeps abreast of regulatory standards (e.g., EMTALA) that influence decisions about establishing transfer priorities.
• Maintains Transfer Center documentation, patient records and transfer logs as per departmental, regulatory, and organizational standards. Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
• Performs all other related job duties as assigned.

Skills

Analyze

Organize work

Prioritize deadlines

Effective communication

Stress management

Follow instructions

Judgment

Tech proficiency

Education

High School diploma

Job description

Jackson Health System

Department

Jackson Memorial Hospital - Patient Transfer Center

Address

1611 NW 12th Ave, Miami, Florida, 33136

Shift details

Full-Time, Evenings, 3:00pm-1:30am

Why Jackson

Jackson Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who walks through our doors. For more than 100 years, Jackson has evolved into one of the world's top medical providers for all levels of care, no matter if it's for a routine patient visit or for a lifesaving procedure. With more than 2,000 licensed beds, we are also proud of our role as the primary teaching hospital for the University Of Miami Miller School Of Medicine. Here, the best people come together to deliver Jackson's mission for our diverse communities. Our employees are committed to providing the best CARE by demonstrating compassion, accountability, respect, and expertise in everything we do.

Summary

Patient Transfer Center Associate coordinates the reporting, documentation and review of all incoming admissions and transfers to JMH.

Responsibilities

• Documents and maintains manual/electronic logs of all incoming requests for transfer.
• Maintains constant line of communication with Transfer Center Clinical Care Coordinators regarding new transfers and bed assignments.
• Works closely with the Transfer Center Clinical Care Coordinator to initiate and arrange for patient bed assignment according to policies governing specialties, services and requested accommodations.
• Performs various fact-finding tasks upon presentation of transfer and collects and verifies necessary financial and or third-party information in order to determine credit and collections eligibility.
• Obtains personal, credit and financial information during initial presentation of transfer process.
• Records and verifies that all financial information collected is accurate.
• Checks patient's status of each new transfer for residence status.
• Notifies the patient's insurance company in order to obtain payment authorization.
• Obtains prior authorization and or letters of guarantee. Communicates frequently with Transfer Center Patient Financial Specialist or Patient Financial Services regarding registration and financial clearance issues.
• Verifies readiness of assigned beds on the inpatient floors and critical care units.
• Provides administrative/clerical support to Transfer Center Clinical Care Coordinators (e.g., provide telephone service coverage; provide direction to external facilities regarding transfer request process, etc.)
• Assesses and determine administrative appropriateness of transfers as necessary.
• Keeps abreast of regulatory standards (e.g., EMTALA) that influence decisions about establishing transfer priorities.
• Maintains Transfer Center documentation, patient records and transfer logs as per departmental, regulatory, and organizational standards. Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
• Performs all other related job duties as assigned.

Experience

Generally, requires 0 to 3 years of related experience.

Education

High School diploma is required.

Skill

Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Ability to exercise sound and independent judgment. Knowledge and skill in use of job appropriate technology and software applications.

Credentials

Medical Assistant, Paramedic or EMT certification preferred.

Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.