Patient Svc Representative

Mercy; Springfield (MO); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows. The candidate should have a high school diploma, strong communication, basic computer skills, and a commitment to confidentiality.

Training includes Clinic Core Front Desk training after hire, with opportunities to grow within Mercy.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Proficiency in basic computer skills including data entry and word processing.
• Excellent customer service and attention to detail.
• Ability to maintain confidentiality and follow privacy policy.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and workflows to ensure a positive patient experience.
• Protect patient confidentiality and assist with intake and scheduling.
• Attend Clinic Core Front Desk Training post-hire.

Skills

Communication skills

Data entry

Customer service

Attention to detail

Confidentiality & privacy

Adaptability under pressure

Front Desk training

Education

High school diploma

Tools

Word processing

Data entry

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Minimum Qualifications:

• Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications:

• Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.