Patient Service Representative

Mercy; Festus (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Tuition assistance

Retirement plan

Job summary

Mercy is seeking a front desk professional to support clinic operations and patient flow. The role emphasizes compassionate patient interaction, accurate data entry, and adherence to privacy policies. Training will cover core front desk duties and clinic procedures to ensure smooth daily operations.

Applicants should have a high school diploma or equivalent and be able to manage multiple tasks in a fast-paced environment while maintaining professionalism and confidentiality.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Strong customer service and patient interaction abilities.
• Accurate data entry and documentation skills.
• Ability to maintain confidentiality and follow privacy policies.

Responsibilities

• Interact with patients and healthcare staff in a courteous, professional manner.
• Assist with scheduling appointments and processing patient documentation.
• Maintain patient privacy and confidentiality at all times.
• Handle inquiries and concerns with tact and diplomacy.
• Complete required clinic front desk training post-hire.

Skills

Communication

Data entry

Customer service

Attention to detail

Privacy/compliance

Pressure management

Front desk training

Education

High school diploma

Tools

Clinic software

Job description

Find your calling at Mercy!

Position Details:

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.