PATIENT SVC COORD III (Park Infusion)

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 26,000 - 43,000; Full time

Job summary

Johns Hopkins Medicine is seeking a Patient Service Coordinator to handle all administrative aspects of the patient encounter, ensuring a smooth, welcoming experience for every patient. You will assist patients in navigating scheduling, registration and billing processes using automated systems, and maintain accurate patient information to support accurate encounters.

The role requires a high school diploma, strong English, and the ability to work under deadlines.

Qualifications

• High school diploma or equivalent required.
• Knowledge of business, insurance and/or medical terminology; strong English spelling and grammar.
• Ability to interact successfully with the public and manage deadlines under pressure.
• Proficient PC operation and data entry with accuracy targets.
• EPIC certification within 90 days; medical terminology certification or equivalent coursework within first year.

Responsibilities

• Handle all administrative (non-clinical) tasks of the patient encounter.
• Assist patients to achieve the Ideal Patient Encounter.
• Maintain accurate patient information to facilitate the encounter.
• Provide friendly, courteous assistance to every patient.
• Utilize scheduling, registration and billing systems to expedite tasks.

Skills

Typing speed 30 wpm

Data entry 5000-7000 keystrokes

PC applications

Interpersonal skills

Public interaction

Education

High school diploma or equivalent

Tools

EPIC

Job description

The Patient Service Coordinator will handle all administrative (non-clinical) aspects of the patient encounter, assisting each and every patient to achieve the Ideal Patient Encounter, and maintaining accurate information on each patient to facilitate the encounter. Offers friendly, courteous assistance to every patient to ensure that the patient has a positive, professional experience while at Johns Hopkins. Since most administrative tasks will be expedited with the use of automated scheduling, registration and billing systems, the patient coordinator will need to be proficient on the appropriate computer systems.

COMPETENCIES: A. Education: B. Knowledge: C. Skills: High school diploma or equivalent. Knowledge of business, insurance and/or medical terminology and an excellent command of English grammar and spelling. - Ability to interact successfully with the public. Ability to perform effectively despite sudden deadlines and changing priorities; maintaining personal composure in high stress situations. - Ability to demonstrate and convey a favorable image of the organization and to conform to proper standards of professional dress, attitude and demeanor. Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients’ families/visitors and clinical staff. - Ability to perform with a high degree of accuracy and with meticulous attention to detail. Demonstrate a strong ability to use initiative and judgment and to identify, analyze and solve problems. - Ability to proficiently operate PC’s and PC applications. - Typing 30 wpm; data entry 5000-7000 keystrokes with ≤10% error rate; following directions with 80% success rate. D. Required Licensure, Certification, Etc.: EPIC certification required within 90 days. Medical terminology certification required or must pass JHH medical terminology assessment with grade of 70% or complete 10-12 week medical terminology course with grade of 70% within first year of employment to maintain position.

Salary Range: Minimum 18.87/hour - Maximum 31.15/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.