Patient Support Specialist - NJ Late Shift

SSi People; Whippany (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

SSi People in Whippany, NJ is seeking a Patient Support Specialist for the NJ Late Shift to deliver a high-touch patient experience focused on access to care and reimbursement support. You will engage patients, physicians, and pharmacies with empathy and clear communication.

The role involves handling calls, coordinating with internal teams, and performing administrative tasks while maintaining accuracy and professionalism.

Qualifications

• High School diploma or GED required.
• 1+ years in health care or case management in a high-volume contact center.
• Experience with pharmacy benefits, health care insurance, or medical billing preferred.
• Strong patient care, empathy, and communication skills required.
• Spanish language ability is a plus.
• Experience with call center software is a plus.

Responsibilities

• Respond to inbound and outbound calls and claims from patients, physicians, and pharmacies.
• Support access to care, reimbursement needs, and program information with a patient-focused approach.
• Escalate issues and coordinate with internal teams to resolve concerns.
• Assist with administrative tasks, including mail sort and claims processing.

Skills

Empathy

Communication

Customer service

Spanish language

Education

High School Diploma

Tools

Call center software

Job description

Patient Support Specialist - NJ Late Shift

Location

Whippany, New Jersey (On-Site)

Job Summary

We are supporting a search for a Patient Support Specialist - NJ Late Shift to help deliver a high-touch patient experience focused on access to care and reimbursement support. Our team is looking for someone who brings strong empathy, clear communication, and a service mindset to help patients, physicians, and pharmacies navigate program needs with confidence.

Responsibilities

• Respond to inbound and outbound calls and claims from patients, physicians, and pharmacies.
• Support access to care, reimbursement needs, and general program information with a patient-focused approach.
• Escalate issues when needed and coordinate with internal teams to help resolve concerns.
• Assist with administrative tasks as needed, including mail sort and claims processing.

Required

• High School diploma or GED required.
• 1+ years of experience in health care or case management in a high-volume contact center environment, or a similar environment preferred.
• Experience working in pharmacy benefits, health care insurance, and/or medical billing preferred.
• Strong patient care, health care case management, customer empathy, emotional intelligence, and communication skills required.
• Ability to communicate information clearly, listen actively, and write with correct spelling, grammar, and punctuation.
• Fluency in English and Spanish, both spoken and written, is a plus.
• Experience with third-party systems and call center software is a plus, along with adaptability, problem solving, and an understanding of call center operating metrics and performance management.

About SSI People

With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.