Customer Service Representative - # 26-14843

US Tech Solutions; Whippany (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

US Tech Solutions in Whippany, NJ is seeking compassionate, customer-focused professionals for a 6-month contract full-time role in patient prescription access support. You will assist patients, providers, and pharmacies via phone and online channels, guiding enrollment and answering questions about assistance programs.

Ideal candidates have strong communication, empathy, and problem-solving skills, plus comfort using common software.

Qualifications

• Strong communication and active listening skills.
• A passion for helping people and delivering exceptional customer service.
• Empathy, patience, and emotional intelligence.
• Problem-solving and critical-thinking abilities.
• Ability to adapt in a fast-paced environment.
• Comfortable using computers and learning new software.

Responsibilities

• Assist patients, healthcare providers, and pharmacies through phone and online interactions.
• Guide patients through program enrollment and eligibility requirements.
• Answer questions related to prescription assistance programs and medication access.
• Provide empathetic support and help resolve issues efficiently.
• Document interactions accurately and maintain patient records.
• Collaborate with internal teams to ensure a seamless patient experience.
• Support administrative tasks as needed.

Skills

Effective Communication

Attention to Detail

Problem Solving

Customer service

Education

High School or GED

Tools

MS Excel

MS Word

Outlook

Job description

Duration: 6 months contract, Full-Time

Duration: 6 months contract, Full-Time

Job Description

We are looking for compassionate and customer-focused professionals to join our team. In this role, you'll help patients access important prescription medications and support programs while providing a high-quality, personalized experience.

Whether you're a recent graduate, early-career professional, or someone with experience in customer service, healthcare, case management, or call centers, we'd love to hear from you.

Responsibilities

• Assist patients, healthcare providers, and pharmacies through phone and online interactions.
• Guide patients through program enrollment and eligibility requirements.
• Answer questions related to prescription assistance programs and medication access.
• Provide empathetic support and help resolve issues efficiently.
• Document interactions accurately and maintain patient records.
• Collaborate with internal teams to ensure a seamless patient experience.
• Support administrative tasks as needed.

Experience

• Strong communication and active listening skills.
• A passion for helping people and delivering exceptional customer service.
• Empathy, patience, and emotional intelligence.
• Problem-solving and critical-thinking abilities.
• Ability to adapt in a fast-paced environment.
• Comfortable using computers and learning new software.

Skills

• Effective Communication
• Attention to Detail
• Problem Solving
• Customer service
• MS Excel
• MS Word
• Outlook

Education

• High School or GED required

Note

• Location: Whippany, New Jersey ,07981- 100 % ONSITE
• Employment Type: W-2
• Shift Hours: 10am-6:30pm

About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement

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