Patient Support Specialist - NJ

SSi People; Whippany (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

SSi People in Whippany, NJ is seeking a Patient Support Specialist to help patients access prescription medication support in a high-touch service environment, emphasizing clear communication, empathy, and efficient resolution of patient, physician, and pharmacy needs.

The role requires a High School diploma or GED and at least 1 year in health care, case management, or a high-volume contact center. Spanish is a plus and English proficiency is required.

Qualifications

• High school diploma or GED required.
• Prefer 1 year in health care, case management, or a high-volume contact center.
• Strong empathy, emotional intelligence, and communication skills.

Responsibilities

• Handle inbound and outbound calls related to patient access and reimbursement.
• Provide program information, eligibility support, and guidance to ensure a smooth patient experience.
• Escalate requests and collaborate with internal teams to resolve issues.
• Support administrative tasks such as mail sorting and claims processing as needed.

Skills

Customer empathy

Emotional intelligence

Communication skills

Adaptability

Problem-solving

Education

High School diploma or GED

Job description

Job Title:

Patient Support Specialist - NJ

Location:

Whippany, New Jersey (On-Site)

Job Summary:

We are supporting a company seeking a compassionate and detail-oriented professional to help patients access prescription medication support through a high-touch service environment. This role is focused on clear communication, empathy, and efficient resolution of patient, physician, and pharmacy needs from start to finish.

Responsibilities:

• Respond to inbound and outbound calls and claims related to patient access to care and reimbursement needs.
• Provide program information, eligibility support, reimbursement guidance, and general assistance to create a smooth patient experience.
• Escalate requests when needed and collaborate with internal teams to help resolve issues.
• Support additional administrative tasks, which may include mail sorting and claims processing, based on business needs.

Required:

• High School diploma or GED required.
• At least 1 year of experience in health care, case management, or a high-volume contact center environment preferred.
• Strong customer empathy, emotional intelligence, communication skills, adaptability, and problem-solving ability.
• Experience in pharmacy benefits, health care insurance, or medical billing preferred.
• English language proficiency required; Spanish language proficiency is a plus.

About SSI People:

With over 26 years of industry experience, SSi People has built its reputation and expertise on putting people first. Everything we do works toward delivering exceptional experience for our consultants, our clients, and our internal team. Through a genuine commitment to people in everything we do. We have developed refined processes and a stellar internal team to deliver talent quickly. More importantly, we focus on building long-term relationships, not transactions. Putting people first is just what we do well.