Patient Support Specialist

Midwest-Eye-Consultants; Fort Wayne (IN); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Mileage reimbursement

Paid holidays

Floating holidays

PTO

Health insurance

Dental

Vision

401k

Certification program

Job summary

Midwest-Eye-Consultants is seeking a Patient Support Specialist to assist across our optometry practices in the Marion and Fort Wayne region. You will handle administrative duties, support technicians with preliminary testing, and help patients navigate frame and lens selections.

The role offers mileage reimbursement, paid holidays, PTO, benefits, and opportunities for growth through company-paid certification programs.

Qualifications

• High school diploma or equivalent required.
• Previous experience in medical office and/or direct patient care preferred.
• Experience in optometry environment preferred.

Responsibilities

• Assist at various offices within the region, handling administrative and clinical tasks to support technicians, opticians, and patient services.
• Support physicians by facilitating preliminary testing and coordinating the start of appointments.
• Greet patients, process payments, and help schedule follow-up visits as the last step in patient visits.
• Travel to Marion and Fort Wayne region to support multiple practices.

Skills

Detail oriented

Proactive learner

Polite & professional

Team leadership

Adaptable

Education

High School diploma or equivalent

Job description

WHAT YOU'LL DO: Patient Support Specialists assist at various offices within their region, performing administrative and clinical functions in support of technicians, opticians, and patient services representatives within our optometry practices. If you love variety in your work day, this may be the perfect spot for you!

Our technicians support physicians by completing preliminary testing with patients and facilitating the beginning of the appointment. Opticians counsel patients through the process of selecting the best frames and lenses for their medical needs and personal style. Patient services representatives provide clerical support for the practice. They are the first impression, welcoming patients and preparing them for their appointment, and typically the last stop in a patient visit, checking patients out, taking payments, and assisting with follow-up appointment scheduling.

As a Patient Support Specialist, you have the opportunity to learn all three practice areas!

WORK LOCATION: This is a traveling position. This person will support our optometry practices in Marion and Fort Wayne Region.

WHAT WE OFFER:

• Starting wage of $17.00 - $18.00 based on knowledge, skills, and experience
• Mileage reimbursement issued bi-weekly
• 6.5 paid holidays per year + 2 Floating Holidays
• Approximately 8 days of PTO within first year
• Full slate of benefits to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program

EDUCATION AND/OR EXPERIENCE:

• High school graduate, or equivalent
• Previous experience in medical office and/or direct patient care is preferred
• Previous experience in optometry environment is preferred

COMPETENCIES:

• Detail oriented with strong organizational skills
• Proactive learner
• Polite, professional, and courteous
• Ability to lead, motivate and promote a team environment
• Adaptable

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

• Physical Activity: Talking, Hearing.
• Physical requirements: Sedentary work. Involves sitting most of the time.
• The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

Qualifications

Behaviors

Preferred

Detail Oriented

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Ability to Make an Impact

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Experience

Preferred

Customer Service

Medical Experience

Equal Opportunity Employer
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