Patient Support Specialist

University of South Carolina; Columbia, Northern (SC, KY); Hybrid; USD 32,000 - 42,000; Part time

Job summary

The University of South Carolina is seeking a Patient Support Specialist for the Brain Health Network. You will support patient services and operations under indirect supervision, coordinating scheduling, referrals, and communication with providers and staff.

Ideal candidates have a high school diploma or GED with 2+ years of related experience; a bachelor’s degree and experience in a medical setting are preferred. This position is based in Columbia, SC, with on-site work expectations.

Qualifications

• Requires high school diploma or GED plus 2+ years of related experience.
• Bachelor’s degree and 1 year experience in a physician/medical practice setting preferred.
• Excellent written and verbal communication; ability to prioritize and stay flexible.
• Proficient in Microsoft Office and data entry.

Responsibilities

• Coordinate scheduling and referrals for Brain Health Network patients and providers.
• Assist with data input and data management; provide reports within 24 hours.
• Serve as primary contact for Brain Health Network patient operations; respond to messages within 24 hours.
• Perform other duties as assigned.

Skills

Written and verbal communication

Prioritization

Flexibility

Microsoft Office

Education

High School Diploma or GED

Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

We are only accepting applications submitted by October 18, 2026.

• Must be willing to work a flexible schedule to meet the needs of the department.

Type of Staff Position

Staff Time-Limited (STL)

Basis

12 months

Job Search Category

Health and Human Services

About USC

About University of South Carolina

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

Benefits for Research Grant or Time-Limited Positions Are Indicated Below

The University of South Carolina (UofSC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about UofSC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.

Benefits

• South Carolina Retirement Yes
• State Insurance Programs Yes
• Annual Leave Yes
• Sick Leave Yes

Position Description

Advertised Job Summary

The Patient Support Specialist is responsible for supporting patient services and operations for USC Brain Health. This position is under indirect supervision and works closely with medical providers and Brain Health staff to ensure smooth and efficient operations.

Job Related Minimum Required Education and Experience

• Typically holds a high school diploma or GED .
• Requires 2 or more years of job related experience.

Preferred Qualifications

• A bachelor’s degree and at least 1 year of experience working in a physician/medical practice setting, or equivalency.

Knowledge/Skills/Abilities

• Written and verbal communication skills.
• Ability to prioritize and be flexible.
• Proficient in the use of Microsoft Office.

Job Duties

• Coordinates all scheduling and referral processes for Brain Health Network patients and providers, including, but not limited to, scheduling patient appointments, conducting patient reminder calls, authorizing services, handling medical records, following up with patients and providers, and creating/maintaining schedule templates.

  Essential Function Yes

  Percentage of Time 40

• Assists with data input and data management functions related to patient care and research activities for the Brain Health Network. Ensures data is entered within 24 hours of rendered services and provides reports to providers within 24 hours of receipt of completed reports/summaries.

  Essential Function Yes

  Percentage of Time 30

• Serves as primary point of contact for Brain Health Network patient operations. Responds within 24 hours to all phone and email messages and helps ensures timely and continuous communication between Brain Health team members and across all Brain Health Network sites.

  Essential Function Yes

  Percentage of Time 20

• Performs other duties as requested or as assigned.

  Essential Function Yes

  Percentage of Time 10

Position Attributes

Hazardous weather category

Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.

Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing. No

Number of Vacancies

1

Position End Date

Job Open Date

09/03/2026

Job Close Date

10/18/2026

Open Until Filled

No

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have at least a High School Diploma or GED and 2 or more years of job-related experience?
  • Yes
  • No

Required Documents

• Resume
• List of References and Contact Information

Optional Documents

• Cover Letter