Patient Support Specialist

Community-Care-Physicians; City of Albany (NY); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

Paid time off

Retirement plan

Business casual environment

Job summary

Community Care Physicians’ Albany Family Medicine office is seeking a full-time Patient Support Specialist in Albany, NY to join their team. This position runs 40 hours per week, Monday–Friday 8:00am–4:30pm.

The ideal candidate will deliver superior customer service in a medical setting and perform front-desk tasks including greeting patients, scheduling, phone calls, and insurance verification. Compensation ranges from $18.00 to $24.00 per hour.

Qualifications

• High school graduate or equivalent with additional education desirable.
• Previous clerical experience in a medical practice preferred.
• Knowledge of medical terminology and office procedures preferred.
• Ability to use interpersonal skills to establish/maintain cooperative relationships.
• Maintain strictest confidentiality and discretion.

Responsibilities

• Greet and check in patients upon arrival.
• Process incoming calls/messages per office policy.
• Schedule patient appointments following protocols.
• Arrange follow-up appointments as directed.
• Obtain patient signatures for waivers per insurance requirements.
• Organize and monitor the provider's daily schedule.
• Maintain timely patient flow.
• Verify insurance and demographics at visits and update as needed.

Skills

Customer service

Medical terminology

Confidentiality

Interpersonal skills

Office procedures

Clerical experience

Education

High school diploma

Job description

Our Albany Family Medicineoffice is hiring a full-time Patient Support Specialist to join their team! This is a 40 hour work week, Monday-Friday 8:00am-4:30pm.

The ideal candidate will have superior customer service skills, preferably in the medical field. This position is formerly known as a Medical Secretary.

Responsibilities:

• Greeting and checking in patients when they arrive to the office.
• Process incoming telephone calls/messages based on office policy and procedure.
• Schedule appointments for patients, following office protocols for access to care.
• Schedule all follow up appointments as directed by the providers or as indicated on encounter forms.
• Obtain patient signature on the appropriate waiver(s) according to insurance requirements
• Organize and monitor the provider's daily schedule.
• Maintain timely patient flow.
• Verify patient insurance coverage/demographic information at each visit and update when necessary

Compensation: $18.00 - $24.00 per hour

CCP salary ranges are designed to be competitive with room for professional and financial growth. Individual compensation is based on several factors unique to each candidate, such as work experience, qualifications, and skills. Some roles may also be eligible for overtime pay.

CCP's compensation packages go far beyond just salary. The company offers a comprehensive total rewards package that includes medical, dental, vision and life insurances, paid holidays, paid time off, retirement plan, and much more in a business casual environment!

We welcome candidates who will bring diverse intellectual, gender and ethnic perspectives to Community Care Physicians.

Community Care Physicians is an Equal Opportunity Employer.

Location(s)

391 Myrtle Ave, Albany , New York 12208 , United States

Requirements

• High school graduate or equivalent with additional education desirable.
• Previous clerical experience in a medical practice preferred.
• Knowledge of medical terminology and office procedures preferred.
• Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers and external customers.
• Maintain strictest confidentiality and discretion.

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This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

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