Patient Support Specialist

Priority Dispatch Corp.; Chicago (IL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Retirement plan

Paid time off

Continuing education support

PSLF eligibility

Job summary

Tapestry 360 Health is seeking a Patient Support Specialist to greet patients, guide them through registration, and handle payments in a fast-paced healthcare environment.

You will verify insurance, answer billing questions, and provide exceptional customer service while coordinating with providers and care teams. Bilingual candidates and EMR familiarity are a plus.

Qualifications

• A sincere interest in healthcare.
• Ability to use computers.
• Excellent customer service and nonverbal active listening skills.
• Compassion, empathy, respect for others and sensitivity to diverse cultures and perspectives.
• Organizational skills, flexibility, time management skills and a can-do attitude.
• Ability to professionally and effectively communicate and interact with patients, colleagues, providers, managers, and others.

Responsibilities

• Greet patients and direct them through the registration process.
• Collect and process payments and copays.
• Verify insurance coverage and assist patients with insurance and billing questions.
• Answer phone calls.
• Provide excellent customer service.
• Perform general administrative tasks.

Skills

Customer service

Active listening

Communication

Empathy

Multicultural sensitivity

Time management

Interpersonal skills

Education

Post-HS education or training

Tools

AthenaPractice

Centricity

Epic

Praxis

Meditech

Cerner

Job description

Patient Support SpecialistVarious LocationsTapestry 360 HealthDo you want a job where what you value aligns with what you do? Come join us!We are currently seeking Patient Support Specialists (PSS) who are passionate about healthcare work in the North Side communities we serve. PSSs are often the first impression a patient has of Tap 360. Working in the front line of communications, you interact and build relationships with patients, insurance providers and medical professionals.If you are an enthusiastic, dedicated customer service pro who loves helping people, then Tap360 is great place to begin, build or cement your healthcare career.As an integral Care Team member, Tap360 PSSs:Greet patients and direct them through the registration processCollect and process payments and copaysVerify insurance coverage and assist patients with insurance and billing questionsAnswer phone callsProvide excellent customer servicePerform general administrative tasksWe welcome those who are just starting out in or recently returning to the workforce.Come join our tapestry where warm and generous colleagues are entwined with work that is fulfilling, challenging and fun and it’s all interlaced with a culture that is led by both head and heart.Minimum Required Qualifications:A sincere interest in healthcareAbility to use computersExcellent customer service and nonverbal active listening skillsCompassion, empathy, respect for others and sensitivity to diverse cultures and perspectivesOrganizational skills, flexibility, time management skills and a can-do attitudeAbility to professionally and effectively communicate and interact with patients, colleagues, providers, managers, and othersDesired Qualifications:BilingualPost-HS education or trainingFamiliarity with medical terminologyPrevious customer service and/or medical office experienceExperience using EMR systems (e.g., athenaPractice, Centricity, Epic, Praxis, Meditech, Cerner, etc.)Benefits: Tapestry 360 Health offers a comprehensive benefits package including health insurance, dental insurance, retirement savings plans, paid time off, continuing education support and eligibility for the Public Service Loan Forgiveness (PSLF) program.Pay Transparency: The salary range for this position is $20.00 - $29.50 hourly. Actual compensation will be determined based on factors including, but not limited to, relevant experience, qualifications, internal equity, and organizational needs.EEO StatementTapestry 360 Health is an equal opportunity employer. We make employment decisions without regard to race, color, religion, age, sex, gender identity or expression, sexual orientation, national origin, ancestry, disability, genetic information, veteran or military status, marital or parental status, arrest or conviction record (as permitted by law), receipt of an order of protection, use of protected leave (including FMLA and VESSA), or any other status protected by applicable law.American with Disabilities Act (ADA) StatementTapestry 360 Health complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified applicants and employees with disabilities. If you need assistance or an accommodation during the application or hiring process, please contact Human Resources.Tapestry 360 Health reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.Minimum Required Qualifications:A sincere interest in healthcareAbility to use computersExcellent customer service and nonverbal active listening skillsCompassion, empathy, respect for others and sensitivity to diverse cultures and perspectivesOrganizational skills, flexibility, time management skills and a can-do attitudeAbility to professionally and effectively communicate and interact with patients, colleagues, providers, managers, and othersDesired Qualifications:BilingualPost-HS education or trainingFamiliarity with medical terminologyPrevious customer service and/or medical office experienceExperience using EMR systems (e.g., athenaPractice, Centricity, Epic, Praxis, Meditech, Cerner, etc.)