Patient Support Specialist

Tapestry 360 Health; Chicago (IL); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Retirement plans

Paid time off

Education support

PSLF eligibility

Job summary

Tapestry 360 Health is seeking a Patient Support Specialist in Chicago. You will greet patients, guide them through registration, collect copays and payments, and verify insurance while assisting patients with billing questions.

The role emphasizes compassionate customer service, strong organization, and the ability to use EMR systems. A positive, diverse workplace supports growth and teamwork.

Qualifications

• Interest in healthcare and ability to use computers.
• Strong customer service and listening skills; empathy and cultural sensitivity.
• Experience with EMR systems is a plus.

Responsibilities

• Greet patients and direct them through the registration process.
• Collect payments and copays; verify insurance coverage.
• Answer phone calls and provide excellent customer service.
• Perform general administrative tasks and support care team.

Skills

Customer service

Active listening

Communication skills

Empathy & respect

Organizational skills

Education

High School Diploma

Tools

AthenaPractice

Centricity

Epic

Praxis

Meditech

Cerner

Job description

# Patient Support SpecialistLegal Address - Chicago, IL 60660-1329## OverviewSalary Range$20.00 - $29.50 HourlyLevelEntryPosition TypeFull TimeJob ShiftAnyEducation LevelHigh School/GEDTravel PercentageUp to 25%CategoryAdmin - Clerical## Description**Patient Support Specialist****Various Locations****Tapestry 360 Health**Do you want a job where what you value aligns with what you do? Come join us!We are currently seeking Patient Support Specialists (PSS) who are passionate about healthcare work in the North Side communities we serve. PSSs are often the first impression a patient has of Tap 360. Working in the front line of communications, you interact and build relationships with patients, insurance providers and medical professionals. If you are an enthusiastic, dedicated customer service pro who loves helping people, then Tap360 is great place to begin, build or cement your healthcare career. As an integral Care Team member, Tap360 PSSs:* Greet patients and direct them through the registration process* Collect and process payments and copays* Verify insurance coverage and assist patients with insurance and billing questions* Answer phone calls* Provide excellent customer service* Perform general administrative tasksWe welcome those who are just starting out in or recently returning to the workforce. Come join our tapestry where warm and generous colleagues are entwined with work that is fulfilling, challenging and fun and it’s all interlaced with a culture that is led by both head and heart.Minimum Required Qualifications: * A sincere interest in healthcare* Ability to use computers* Excellent customer service and nonverbal active listening skills* Compassion, empathy, respect for others and sensitivity to diverse cultures and perspectives* Organizational skills, flexibility, time management skills and a can-do attitude* Ability to professionally and effectively communicate and interact with patients, colleagues, providers, managers, and othersDesired Qualifications:* Bilingual* Post-HS education or training* Familiarity with medical terminology* Previous customer service and/or medical office experience* Experience using EMR systems (*e.g.,* athenaPractice, Centricity, Epic, Praxis, Meditech, Cerner, etc.)**Benefits:** Tapestry 360 Health offers a comprehensive benefits package including health insurance, dental insurance, retirement savings plans, paid time off, continuing education support and eligibility for the Public Service Loan Forgiveness (PSLF) program. **Pay Transparency:** The salary range for this position is $20.00 - $29.50 hourly. Actual compensation will be determined based on factors including, but not limited to, relevant experience, qualifications, internal equity, and organizational needs.**EEO Statement** Tapestry 360 Health is an equal opportunity employer. We make employment decisions without regard to race, color, religion, age, sex, gender identity or expression, sexual orientation, national origin, ancestry, disability, genetic information, veteran or military status, marital or parental status, arrest or conviction record (as permitted by law), receipt of an order of protection, use of protected leave (including FMLA and VESSA), or any other status protected by applicable law.**American with Disabilities Act (ADA) Statement** Tapestry 360 Health complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified applicants and employees with disabilities. If you need assistance or an accommodation during the application or hiring process, please contact Human Resources.Tapestry 360 Health reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.## QualificationsMinimum Required Qualifications: * A sincere interest in healthcare* Ability to use computers* Excellent customer service and nonverbal active listening skills* Compassion, empathy, respect for others and sensitivity to diverse cultures and perspectives* Organizational skills, flexibility, time management skills and a can-do attitude* Ability to professionally and effectively communicate and interact with patients, colleagues, providers, managers, and othersDesired Qualifications:* Bilingual* Post-HS education or training* Familiarity with medical terminology* Previous customer service and/or medical office experience* Experience using EMR systems (*e.g.,* athenaPractice, Centricity, Epic, Praxis, Meditech, Cerner, etc.)