Specialist, Benefits Navigation

Tapestry 360 Health; Chicago (IL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Retirement savings plans

Paid time off

Public Service Loan Forgiveness (PSLF)

Job summary

Tapestry 360 Health is seeking a Benefits Navigation Specialist in Chicago to help uninsured residents enroll in affordable health coverage. You will engage communities, guide enrollment in the Marketplace and Medicaid, and advocate for individuals facing language or other barriers.

The role requires a high school diploma and at least 2 years in human services, with potential bilingual Spanish requirements.

Qualifications

• High school diploma or equivalent with 2+ years in case work or human services.
• Must complete 30-hour online training and a 2-day training on Marketplace and Medicaid expansion.
• Ability to pass the Illinois Department of Insurance background check.
• Fluency in reading, writing, and communicating in English; Spanish may be required.

Responsibilities

• Engage communities through outreach and education on health insurance options.
• Guide individuals through enrollment in Health Insurance Marketplace and Medicaid.
• Advocate for individuals with language barriers and other challenges.
• Stay up-to-date on eligibility, enrollment requirements, and policy changes.
• Provide referrals and empower individuals to make informed healthcare decisions.

Skills

Outreach

Enrollment assistance

Bilingual Spanish

Policy knowledge

Education

High school diploma

Tools

Microsoft Excel

MS Office

Job description

BENEFITS NAVIGATION SPECIALISTOPERATIONS DEPARTMENTMUTIPLE LOCATIONSTAPESTRY 360 HEALTHTapestry 360 Health is a mission-driven, patient-centered Federally Qualified Health Center (FQHC) delivering comprehensive primary care, behavioral health, and enabling services to a diverse and underserved population. As a Health Resources and Services Administration-designated health center operating under Section 330 of the Public Health Service Act, Tapestry serves as a critical safety-net provider, ensuring access to high-quality, equitable care regardless of a patient’s ability to pay.With a workforce of approximately 250 employees and an annual operating budget of $44 million, the organization is advancing a deliberate strategy focused on financial sustainability, operational rigor, and long-term community impact. Key priorities include strengthening core infrastructure, expanding value-based care arrangements to align reimbursement with outcomes, and optimizing participation in the 340B Drug Pricing Program to reinvest resources into patient care. Through this integrated approach, Tapestry 360 Health is positioned to sustain and scale mission-critical services for the communities it serves well into the future.Job DescriptionSummary: Are you passionate about making a difference in people’s lives? Do you want to be part of an organization that values community, equity, and accessibility? Tapestry 360 Health is looking for a Benefits Navigation Specialist to join our team and help Illinois residents access the healthcare coverage they deserve. This is more than just a job—it’s an opportunity to empower communities, advocate for individuals in need, and be part of a mission-driven team dedicated to transforming healthcare access in Chicago.Why Join Us?At Tapestry 360 Health, we believe healthcare is a human right. As a Federally Qualified Health Center (FQHC) with 16 locations across Chicago, we provide high-quality, affordable healthcare to underserved and diverse communities. Our team members are change-makers who bring their skills and compassion to help individuals and families navigate healthcare options. When you join us, you become part of a team that truly impacts lives.Essential Duties and Responsibilities:As a Benefits Navigation Specialist, you’ll be on the front lines of healthcare access, helping uninsured individuals and families enroll in affordable health coverage options. Every day, you will:Engage with communities—conduct outreach and education to raise awareness about health insurance options.Guide individuals through the enrollment process—help them navigate the Health Insurance Marketplace, Medicaid, and affordability programs.Advocate for those in need—ensure individuals with language barriers, disabilities, and other challenges get the support they need.Provide expert knowledge—stay up-to-date on eligibility, enrollment requirements, and policy changes.Be a trusted resource—answer questions, provide referrals, and empower individuals to make informed decisions about their healthcare.Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience: High school diploma or equivalent and minimum of 2 years of experience in case work, human services or related field, or equivalent combination of education and experience. Knowledge of City of Chicago communities and outreach experience is necessary.Supplementary Requirements: To perform this job successfully, an individual must be able to attend and successfully complete a mandatory 30-hour online training and a two-day training on the Health Insurance Market Place and expansion of Medicaid services in Illinois. They must also submit to and pass the Illinois Department of Insurance background check. An individual must be able to perform each essential duty satisfactorily.Computer skills: Ability to independently operate all Microsoft operating systems, data entry in both Excel and web-based databases, setting up and working with portable technology such as tablets, printers and scanners, and the ability to troubleshoot common technology issues.Language Skills: Fluency in Spanish may be required. Ability to read, analyze and interpret general professional periodicals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages.Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables. Ability to interpret a variety of instructions furnished in written and oral form.Benefits: Tapestry 360 Health offers a comprehensive benefits package including health insurance, dental insurance, retirement savings plans, paid time off, continuing education support and eligibility for the Public Service Loan Forgiveness (PSLF) program.Pay Transparency: The salary range for this position is $19.00 - $25.00 Hourly. Actual compensation will be determined based on factors including, but not limited to, relevant experience, qualifications, internal equity, and organizational needs.EEO StatementTapestry 360 Health is an equal opportunity employer. We make employment decisions without regard to race, color, religion, age, sex, gender identity or expression, sexual orientation, national origin, ancestry, disability, genetic information, veteran or military status, marital or parental status, arrest or conviction record (as permitted by law), receipt of an order of protection, use of protected leave (including FMLA and VESSA), or any other status protected by applicable law.American with Disabilities Act (ADA) StatementTapestry 360 Health complies with the Americans with Disabilities Act (ADA) and provides reasonable accommodations to qualified applicants and employees with disabilities. If you need assistance or an accommodation during the application or hiring process, please contact Human Resources.Tapestry 360 Health reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.