Patient Support Specialist

Westaff; Burlington (VT); On-site; USD 30,000 - 33,000; Full time

Job summary

Westaff is seeking a dependable Patient Support Specialist for on-site work in Burlington, VT. This full-time, 12-week contract runs M-F 8am-5pm with pay of $22-$24 per hour.

You will manage phone inquiries, schedule patient appointments, process referrals, and organize patient records across two clinical facilities, while maintaining confidentiality and providing excellent front-desk support.

Qualifications

• Minimum administrative or front-desk experience; healthcare experience preferred.
• Excellent phone etiquette and customer-service skills.
• Accurate scheduling and documentation abilities.
• Comfortable working independently and maintaining confidentiality.
• Proficient with Microsoft Office programs.

Responsibilities

• Manage incoming phone calls and route inquiries professionally.
• Schedule patient appointments and coordinate provider availability.
• Process referrals with accuracy and timely follow-through.
• Scan, upload, and organize patient documentation in the electronic system.
• Maintain communication with supervisor regarding questions or follow-up needs.
• Support front-office operations as needed.

Skills

Administrative experience

Front-desk experience

Phone etiquette

Scheduling

Documentation

Confidentiality

Tools

Microsoft Office

Job description

Patient Support Specialist – Burlington, VT

Location: On-site, Burlington, VT

Schedule: Full-Time | 12-Week Contract

M-F 8am-5pm

Pay: $22-$24 /hour

We’re looking for a dependable, detail-oriented Patient Support Specialist to help keep daily operations running smoothly across two clinical facilities. This role is ideal for someone who communicates clearly, multitasks well, and thrives in a fast-paced healthcare environment.

Key Responsibilities

• Manage incoming phone calls and route inquiries professionally
• Schedule patient appointments and coordinate provider availability
• Process referrals with accuracy and timely follow-through
• Scan, upload, and organize patient documentation in the electronic system
• Maintain consistent communication with the Administrative Assistant Supervisor regarding questions, issues, or follow-up needs
• Support front-office operations as needed

Qualifications

• Strong administrative or front-desk experience; healthcare experience preferred
• Excellent phone etiquette and customer-service skills
• Accurate scheduling and documentation abilities
• Comfortable working independently.
• Reliable, detail-focused, and able to maintain confidentiality
• Proficient with Microsoft Office programs