Patient Service Representative

Adecco US, Inc.; Burlington (VT); On-site; USD 30,000 - 33,000; Part time

Benefits offered by this job

Weekly Pay

401(k) Plan

Skills Training

Excellent medical, dental, and vision

Job summary

Adecco Healthcare & Life Sciences in Burlington, VT is hiring a Patient Service Representative for a four-month, on-site contract. The schedule is Monday–Friday, 8am–5pm, with hourly pay ranging from $22.00 to $24.00 based on experience.

You will greet students by phone and walk-ins, schedule care with providers (including telehealth and in-person visits), confirm appointments, and handle intake questionnaires and billing communications.

Qualifications

• High School Graduate or GED, Associate’s degree in a relevant field preferred.
• Minimum of 2 years of administrative or office support experience.
• Strong organizational, communication, and problem-solving skills.
• Deep understanding of confidentiality, discretion, and ethical standards in healthcare.

Responsibilities

• Greet and support students via phone and walk-ins, scheduling the appropriate care with providers.
• Build, maintain, and manage clinical schedules—including telehealth and in-person appointments.
• Confirm appointments, manage follow-ups, coordinate intake questionnaires, and maintain the online scheduling system.
• Check students in, verify eligibility, and communicate about billing, insurance, and service access.
• Provide logistical and administrative support to professional staff.
• Assist with clinical chart reviews, quality improvement projects, and accreditation documentation.
• Help with internal data tracking, scheduling professional development, and coordinating meetings and materials.
• Update brochures, flyers, and digital content to support awareness of services.
• Maintain accurate, accessible information across marketing channels and support website content refreshes.
• Order supplies, track inventory, and support onboarding of new team members.
• Participate in staff training, department meetings, and/or university-wide initiatives as needed.

Skills

Administrative support

Communication

Confidentiality

Problem-solving

Education

High School Diploma or GED

Associate’s degree in a relevant field (preferred)

Tools

Electronic Health Records (EHR) systems

Job description

Adecco Healthcare & Life Sciences is hiring a Patient Service Representative in Burlington, Vermont . This role is in person / onsite.

Type: Four-month contract, opportunity for extension!

Schedule: Monday through Friday, 8am and 5pm

Pay: $22.00 to $24.00 an hour, based on experience

Responsibilities of the Patient Service Representative:

Scheduling & Client Engagement (50%)

• Greet and support students via phone and walk-ins, helping identify their needs and scheduling the appropriate care with providers.
• Build, maintain, and manage clinical schedules—including telehealth and in-person appointments.
• Confirm appointments, manage follow-ups, coordinate intake questionnaires, and maintain the online scheduling system.
• Check students in, verify eligibility, and communicate about billing, insurance, and service access.

Administrative & Clinical Support (25%)

• Provide logistical and administrative support to professional staff.
• Assist with clinical chart reviews, quality improvement projects, and accreditation documentation.
• Help with internal data tracking, scheduling professional development, and coordinating meetings and materials.

Communications & Outreach (15%)

• Update brochures, flyers, and digital content to support awareness of services.
• Maintain accurate, accessible information across marketing channels and support website content refreshes.

Operational Tasks & Team Engagement (10%)

• Order supplies, track inventory, and support onboarding of new team members.
• Participate in staff training, department meetings, and/or university-wide initiatives as needed.

Qualifications of the Patient Service Representative:

• High School Graduate or GED, Associate’s degree in a relevant field preferred.
• Minimum of 2 years of administrative or office support experience.
• Strong organizational, communication, and problem-solving skills.
• Deep understanding of confidentiality, discretion, and ethical standards in healthcare.

Preferred Attributes

• Experience with electronic health record (EHR) systems preferred.
• Demonstrated commitment to diversity, equity, and inclusion.
• Familiarity with higher education health systems or student services.
• Ability to remain calm and empathetic while engaging with students in crisis.

Why work for Adecco?

• Weekly Pay
• 401(k) Plan
• Skills Training
• Excellent medical, dental, and vision benefits

Pay Details:

$22.00 to $24.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy