Patient Support Services Specialist

Pascua Yaqui Tribe; Tucson (AZ); Presencial; USD 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

22 days Paid Time Off

15 paid Holidays per year

Comprehensive healthcare package

onsite Wellness Center

401(k) with employer match

PSPRS retirement eligibility for sworn

Descripción de la vacante

The Pascua Yaqui Tribe in Tucson, AZ is seeking a Patient Support Services Specialist to manage front desk activities, verify patient information, and support a range of administrative tasks within electronic health record systems.

Responsibilities include preparing documents for patient tracking, producing reports, maintaining confidential files, and handling inquiries while adhering to applicable laws and tribal policies.

Formación

• Associate's Degree and two years of administrative support experience.
• Proficient in Microsoft Word and Outlook.
• Bilingual English/Spanish is preferred.
• Must possess and maintain a valid Arizona Driver's License.
• Must have a current Level 1 Arizona Clearance Card.

Responsabilidades

• Manage front desk, check patients in/out, set appointments and answer phones.
• Update patient and insurance information in EHR systems.
• Prepare documents for patient tracking, rosters and mailings.
• Review reports related to patient services and research information.
• Provide confidential administrative support and maintain files.
• Respond to information requests and assist with inquiries and complaints.

Conocimientos

Clerical skills

Customer service

Recordkeeping

English grammar

Independent work

Educación

Associate's Degree

Herramientas

Microsoft Word

Outlook

Descripción del empleo

Job Summary

The Patient Support Services Specialist applies a broad knowledge of policies, procedures, applicable laws, and regulations in the performance of duties. Duties may include processing patient applications, verifying patient information, working with outside agencies on issues and documentation related to patient information, reconciling expenses, tracking project, and preparing reports.

Job Summary

The Patient Support Services Specialist applies a broad knowledge of policies, procedures, applicable laws, and regulations in the performance of duties. Duties may include processing patient applications, verifying patient information, working with outside agencies on issues and documentation related to patient information, reconciling expenses, tracking project, and preparing reports.

Principal Duties and Responsibilities

• Manage front desk, check patients in and out, set patient appointments, appointment confirmations, and answer phones.Update patient and insurance information in various Electronic Health Record Systems.
• Prepare and review appropriate documents and forms to assist with patient tracking, rosters, and mailings, which include patient data collection.
• Prepare and review a variety of reports related to patient services, including but not limited too; correspondence, patient charts, and/or summaries as directed; researches and verifies information for inclusion.
• Provide complex, specialized administrative support in preparing and processing confidential documents, preparing and reviewing patient records, preparing meeting agendas and minutes; maintain departmental data and/or other related documents.
• Maintain and update confidential files and paperwork related to accounts receivable, accounts payable or tribal information.
• Respond to sensitive requests for information and assistance; provides information regarding applicable rules, policies, and regulations; resolves citizen concerns and complaints; refers inquiries as appropriate.
• Attend various trainings for assigned department as needed.
• Perform other duties of a similar nature or level as requested by supervisor or director.

Knowledge Of Required Knowledge, Skills, and Abilities

• Clerical and office support practices;
• Customer service principles;
• Recordkeeping principles;
• General mathematical concepts;
• English language, grammar and punctuation;
• Principles and practices in area of assignment;
• Report preparation techniques;
• Assigned department operations and functions;
• Applicable federal, state and local laws, rules and regulations;
• Medical tracking and reporting software, including but not limited to, electronic systems for processing third party insurance billing, AHCCCS eligibility and enrollment requirements, and the RPMS System;
• HIPAA Regulations;
• Yaqui culture, customs, resources and traditions and/or a willingness to learn.

Skills And Abilities

• Maintain various confidential records;
• Maintain files and records;
• Apply and explain applicable laws, codes, regulations, policies and/or procedures;
• Prepare and proofread a variety of reports and/or documentation;
• Use proper English grammar, punctuation and spelling;
• Compile data and information;
• Prepare meeting agendas and minutes;
• Provide customer service;
• Work independently;
• Prepare a variety of business correspondence, records, reports, documents and forms;
• Follow oral and written instructions, policies and procedures;
• Operate a variety of office equipment, including a computer and related software applications;
• Good communication and interpersonal skills as applied to interaction with co-workers, supervisor, management, Council members, and the public. Have ability to sufficiently exchange or convey information and receive verbal and written work instructions.

Education, Certifications And Experience Required

Associate's Degree and two (2) years of Administrative Support experience; and experience sufficient to successfully perform the essential duties of the job such as those listed above.

AND

• Bilingual English/Spanish is preferred.

Special Requirements

• Proficient in Microsoft Word and Outlook;
• Must possess and maintain a valid Arizona Driver's License;
• Must have a current Level 1 Arizona Clearance Card. Failure to maintain a current Level 1 Clearance Card will result in termination.

Benefits

• The Pascua Yaqui Tribe provides 22 days of Paid Time Off which increases with years of service and 15 paid Holidays per year.
• We offer a comprehensive healthcare benefit package that surpasses or rivals the biggest organizations in Tucson.
• We encourage you to stay healthy by providing an onsite Wellness Center.
• Additionally, the Tribe offers a 401(k) Plan with a generous match in which you're immediately vested along with a profit sharing plan after one year of employment.
• Sworn police and and fire employees are eligible to make Pre-Tax and After-Tax contirbutions to the Arizona Public Safety Personnel Retirement Systems ("PSPRS").

01

Do you have an Associate's Degree?

• Yes
• No

02

Do you have two (2) years of administrative support experience?

• Yes
• No

03

Do you have a current valid Driver's license?

• Yes
• No

04

Do you currently have a valid Level 1 Arizona Clearance Card? Failure to maintain a current Level 1 Clearance Card will result in termination from this position.

• Yes
• No

05

Are you proficient in Microsoft Word and Outlook?

• Yes
• No
• Required Question