Health IT Desktop Technician

Pascua Yaqui Tribe; Tucson (AZ); On-site; USD 60,000 - 86,000; Full time

Benefits offered by this job

PTO 22 days

15 paid holidays per year

Healthcare benefit package

onsite Wellness Center

401(k) match + profit sharing

PSPRS pre-tax contributions

Job summary

Pascua Yaqui Tribe is seeking a Health IT Desktop Technician to configure and install computer hardware and software within the Health Services Division, ensuring smooth integration with EHRs (RPMS/NextGen). The role involves diagnosing hardware, software, and LAN issues to support clinical and administrative operations while maintaining HIPAA compliance.

The position requires knowledge of Windows desktop operating systems, LAN connectivity, and experience with EHRs.

Qualifications

• Experience with EHR systems such as RPMS and NextGen in a healthcare setting.
• A+ Certification preferred.
• Must possess and maintain a valid Arizona Driver’s License.

Responsibilities

• Configure and install computer hardware, OS, and healthcare applications including EHR systems.
• Troubleshoot hardware, LAN connectivity, and EHR-related issues to minimize downtime.
• Ensure proper connectivity to the LAN, external devices, and healthcare systems.
• Follow tribal IT procedures for system security, HIPAA compliance, connectivity, backup and recovery.
• Perform preventive maintenance and updates for HSD IT systems.
• Respond to service requests related to healthcare operations and escalate as needed.
• Maintain printers, scanners, and peripheral devices used for health documentation.
• Participate in Help Desk rotation, providing technical support for clinical staff.

Skills

EHR systems RPMS/NextGen

LAN troubleshooting

Windows desktop OS

HIPAA compliance

Communication with clinical staff

Analytical problem solving

Education

Associate of Science Degree in Computer Information Systems or Health Information Technology

A+ Certification preferred

Job description

Job Summary

The Health IT Desktop Technician is responsible for configuring and installing computer hardware and operating software within the Health Services Division (HSD), ensuring seamless integration with Electronic Health Record (EHR) systems such as RPMS and NextGen. This role involves troubleshooting hardware, software, and LAN connectivity issues to support clinical and administrative operations, while maintaining compliance with health data security standards.

Principal Duties and Responsibilities

• Configure and install computer hardware, operating systems, and healthcare applications, including EHR systems (RPMS, NextGen).
• Troubleshoot computer hardware, LAN connectivity, and EHR-related technical issues to minimize downtime in clinical workflows.
• Ensure proper connectivity to the Local Area Network, external devices, and healthcare systems.
• Follow tribal-wide and healthcare IT procedures for system security, HIPAA compliance, connectivity, backup, recovery, hardware, and software.
• Perform scheduled preventive maintenance and updates for HSD IT systems.
• Use diagnostic and troubleshooting techniques to resolve hardware/software issues impacting patient care systems.
• Respond to service requests related to healthcare operations, determining appropriate troubleshooting or escalation.
• Maintain and support printers, scanners, and peripheral devices used for health documentation.
• Participate in Help Desk rotation, providing technical support for clinical staff and administrative users.
• Perform other duties of a similar nature or level as requested by supervisor or director.

Required Knowledge, Skills, and Abilities

• Diagnosis, troubleshooting, and repair of computers and health IT systems.
• Local Area Network environments and secure connectivity for healthcare applications.
• Current computing hardware and Windows desktop operating systems.
• Installation and maintenance of EHR systems (RPMS, NextGen) and related healthcare software.
• HIPAA regulations and health data security best practices.
• Yaqui culture, customs, resources, and traditions and/or a willingness to learn.

Skills and Abilities

• Strong analytical and critical thinking skills for health IT problem-solving.
• Ability to evaluate new health IT hardware and software technologies.
• Troubleshoot technical problems impacting clinical workflows.
• Communicate technical information clearly to non-technical healthcare staff.
• Follow written and verbal instructions and meet deadlines in a fast-paced healthcare setting.
• Operate office and health IT equipment, including computers and EHR peripherals.
• Excellent interpersonal skills for interaction with clinical staff, management, and the public.

Education, Certifications And Experience Required

Associate of Science Degree in Computer Information Systems or Health Information Technology, or certificate from an accredited technical computer school with one (1) year experience in IT support, in a healthcare setting; or an equivalent combination of education and experience.

• Experience with EHR systems such as RPMS and NextGen is required.
• A+ Certification preferred.

Special Requirements

• Must possess and maintain a valid Arizona Driver’s License.
• Must have a current Level 1 Arizona Clearance Card or be able to obtain one within ninety (90) days of hire. Failure to maintain a current Level 1 Clearance Card will result in termination from this position.
• Must be available for flexible scheduling, including evenings and weekends as required.

The Pascua Yaqui Tribe provides 22 days of Paid Time Off which increases with years of service and 15 paid Holidays per year. We offer a comprehensive healthcare benefit package that surpasses or rivals the biggest organizations in Tucson. We encourage you to stay healthy by providing an onsite Wellness Center. Additionally, the Tribe offers a 401(k) Plan with a generous match in which you're immediately vested along with a profit sharing plan after one year of employment. Sworn police and and fire employees are eligible to make Pre-Tax and After-Tax contirbutions to the Arizona Public Safety Personnel Retirement Systems ("PSPRS").