Patient Support Services Specialist

Pascua Yaqui Tribe; Guadalupe (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

Pascua Yaqui Tribe is seeking a Patient Support Services Specialist to perform broad administrative duties across patient access, records, and reporting. You will manage front desk activities, update electronic records, and ensure privacy and accuracy of patient information.

The role requires an Associate's Degree with two years of Administrative Support experience; bilingual English/Spanish is preferred. Proficiency in Word/Outlook and a valid Arizona driver’s license may be required.

Qualifications

• Associate's Degree and two years of Administrative Support experience.
• Must be proficient in Microsoft Word and Outlook.
• Bilingual English/Spanish preferred.

Responsibilities

• Manage front desk, check patients in/out, set appointments, confirmations, and answer phones.
• Update patient and insurance information in Electronic Health Record Systems.
• Prepare and review documents for patient tracking, rosters, and mailing.
• Prepare and review reports related to patient services and records.
• Provide confidential administrative support and organize meeting agendas/minutes.
• Maintain confidential files related to accounts receivable/payable and tribal information.
• Respond to information requests and resolve inquiries per rules and regulations.
• Attend trainings and perform other duties as assigned.

Skills

Confidential records

Customer service

Recordkeeping

Data compilation

Meeting minutes

Communication skills

Independent work

Office software

English grammar

Interpersonal skills

Instruction following

Education

Associate's Degree

Tools

Microsoft Word

Outlook

Job description

The Patient Support Services Specialist applies a broad knowledge of policies, procedures, applicable laws, and regulations in the performance of duties. Duties may include processing patient applications, verifying patient information, working with outside agencies on issues and documentation related to patient information, reconciling expenses, tracking project, and preparing reports.

1. Manage front desk, check patients in and out, set patient appointments, appointment confirmations, and answer phones.Update patient and insurance information in various Electronic Health Record Systems.
2. Prepare and review appropriate documents and forms to assist with patient tracking, rosters, and mailings, which include patient data collection.
3. Prepare and review a variety of reports related to patient services, including but not limited to; correspondence, patient charts, and/or summaries as directed; researches and verifies information for inclusion.
4. Provide complex, specialized administrative support in preparing and processing confidential documents, preparing and reviewing patient records, preparing meeting agendas and minutes; maintain departmental data and/or other related documents.
5. Maintain and update confidential files and paperwork related to accounts receivable, accounts payable or tribal information.
6. Respond to sensitive requests for information and assistance; provides information regarding applicable rules, policies, and regulations; resolves citizen concerns and complaints; refers inquiries as appropriate.
7. Attend various trainings for assigned department as needed.
8. Perform other duties of a similar nature or level as requested by supervisor or director.

Knowledge of:

• Clerical and office support practices;
• Customer service principles;
• Recordkeeping principles;
• General mathematical concepts;
• English language, grammar and punctuation;
• Principles and practices in area of assignment;
• Report preparation techniques;
• Assigned department operations and functions;
• Applicable federal, state and local laws, rules and regulations;
• Medical tracking and reporting software, including but not limited to, electronic systems for processing third party insurance billing, AHCCCS eligibility and enrollment requirements, and the RPMS System;
• HIPAA Regulations;
• Yaqui culture, customs, resources and traditions and/or a willingness to learn.

Skills and Abilities:

• Maintain various confidential records;
• Maintain files and records;
• Apply and explain applicable laws, codes, regulations, policies and/or procedures;
• Prepare and proofread a variety of reports and/or documentation;
• Use proper English grammar, punctuation and spelling;
• Compile data and information;
• Prepare meeting agendas and minutes;
• Provide customer service;
• Work independently;
• Prepare a variety of business correspondence, records, reports, documents and forms;
• Follow oral and written instructions, policies and procedures;
• Operate a variety of office equipment, including a computer and related software applications;
• Good communication and interpersonal skills as applied to interaction with co-workers, supervisor, management, Council members, and the public. Have ability to sufficiently exchange or convey information and receive verbal and written work instructions.

Associate's Degree and two (2) years of Administrative Support experience; and experience sufficient to successfully perform the essential duties of the job such as those listed above.

AND

• Bilingual English/Spanish is preferred.

Special Requirements:

• Proficient in Microsoft Word and Outlook;
• Must possess and maintain a valid Arizona Driver's License;
• Must have a current Level 1 Arizona Clearance Card. Failure to maintain a current Level 1 Clearance Card will result in termination.